Job overview
A Customer Account Manager is responsible for the sales to and relationship with key customer accounts. Key customers accounts represent those customer segments that have a significant impact on the dealer-business but develop and maintain relationships with the dealership enterprise through a trusted advisor. Responsibilities could include sales, customer support, technical support, planning and key customer account business operational optimization.
Responsibilities
- Manages key customer account relationships to provide a differentiated customer experience.
- Proactively assesses, clarifies, validates and communicates key customer account needs on an ongoing basis.
- Provides value to key customer accounts by developing solutions that save time, reduce risk and increase profits.
- Develops a contact plan that meet the individual needs of your key customer accounts.
- Meets sales volume and sales objectives on assigned key customer accounts.
- Influences customer account trade cycles and current and future needs.
- Updates and retains relevant customer account information such as equipment and operational information in the customer relationship management system.
- Engages with dealership personnel (AMS Consultant, Parts, Service, Integrated Solutions Manager, etc.) when needed in completing a sale, answering customer account questions and ensuring customer account needs are met.
- Represents the company for the sale of equipment, parts, labor, and technology-based products and services to assigned customer accounts.
- Maintains current product knowledge of all equipment, parts, and services available to customer accounts.
- Maintains current knowledge of financing and risk management options to assist customer accounts with securing the purchase of a solution.
- Maintains and communicates current knowledge of customer account operational requirements, both agronomic/turf industry and/or business goals.
- Monitors and timely communicates any competitive activity to management.
- Coordinates new equipment field demonstrations.
- Coordinates dealer enterprise team, along with Integrated Solutions Manager, to manage and deliver the highest levels of value to key customer accounts.
- Actively participates in local/regional industry associations.
- Attends applicable sales training events/seminars.
- Maintains assigned company vehicles and equipment.
Qualifications
- 5 or more years of equipment sales experience is required.
- Bachelor’s degree in business, finance/accounting, or agriculture-related discipline or equivalent work experience.
- Extensive knowledge of John Deere and competitive equipment as well as technology trends/advancements.
- Valid DOT Medical Card is required.
- Business, financial and logistical management knowledge.
- Knowledge of relevant agronomic practices and trends.
- Knowledge of key customer account agronomic operations.
- Ability to use software applications such as Microsoft Office and internet functions.
- Ability to work flexible hours.
- Excellent customer relationship skills with current and future decision makers.
- Valid Driver's License is required.
- Competitive wage paid bi-weekly
- 401(k) plan with company match
- Healthcare (medical, dental, vision)
- Company-paid term life insurance plus Accidental Death & Dismemberment (AD&D)
- Company-paid short-term disability
- Health Savings Account (HSA) with company match
- Flexible Spending Account (FSA)
- Paid Time Off (PTO)
- Paid holidays
- Employee referral bonus
- Employee discounts
- Dependent Care Assistance Plan
- Employee Assistance Program
- Wellness Program
- On-the-job training & skills development
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What We Do
Since its founding in 1928, the Hutson name has been tied to innovative agricultural products and services. With a foundation built upon a strong commitment to customer service, we have sunk our roots deep in the community. From our humble beginnings more than 90 years ago, Hutson has grown and evolved to meet the growing needs of our customers. It is through our dedicated employees and customers that we have been able to diversify from a single location farming mercantile into one of the largest John Deere dealers in North America. In 1990, Hutson acquired its first John Deere dealership and through planned growth and a continuous focus on customer service, Hutson has grown into 30 locations throughout the heartland of the United States. The Hutson product offering has grown over the years to include Lawn & Garden, Commercial Worksite, Ag Management Solutions, and Commercial Application Products. Recently, Hutson has added new divisions to provide irrigation and agronomic support for our customers. We pride ourselves in being able to provide the highest quality support and service that our customers expect and come back for year after year. Our people are passionate individuals who get involved and make a difference in the lives of our customers and our communities every day. We stand for putting our customers first, treating people with respect, and thinking creatively to solve problems. We believe strongly in supporting our communities through school city and regional events. Our Mission Statement says it best, “Let’s Grow Together”. Much like the growth Hutson has experienced, we want to help provide the solutions and support our customers need to grow their business, farm or property. The Hutson Vision is “To be the premier supplier of products, support, and services”. Hutson has reinvested in our buildings, equipment, and people to provide better service and support to our customers. We strive to be a trusted partner in business. Website
