We protect what our customers value most while helping them bridge between the physical and telecommunications world for our clients. Our Customer Account Managers have the opportunity to bring their creativity to a workplace that thrives on change and innovation. Here, the Customer Account Manager will be part of a team that doesn’t just embrace what’s exceptional; we deliver outstanding results.
Our Customer Account Manager provides exceptional leadership, clear direction, and continuous guidance to the customer service and sales team. We consistently and pro-actively partner with leading business clientele to bring the best telecommunications services directly to the consumer. We believe that the way we work can add meaning and value to the world. Those ideas inspire positive change and small details that yield important coordinating between our clients and customers.
As A Customer Account Manager, You Will:
- Serve as the lead point of contact for all customer account management matters
- Form and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize sales
- Generate trusted advisor relationships with key accounts, customer stakeholders, and telecommunications clients
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate progress openly of monthly/quarterly initiatives to enhance sales
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Customer Account Manager Requirements:
- Adaptability and strong problem-solving skills
- Excellent active listening skills
- Ability to build rapport and collaborate with others within the company and externally
- Understanding of consumer behaviors and industry trends
- Extensive, accurate product knowledge
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What We Do
At NCO Enterprise, we empower organizations to adequately communicate and promote their products and services and achieve unmatched market success. Through the years, we have earned a reputation for our focus and endeavor to be the champions of measurement. Be it giving the best work to our clients or just taking immense care of our employees, we have excelled in every area.
Our client-centered approach, as well as our top-notch services, have helped our clients reduce costs, boost revenue, and save time while building strong customer relationships.
As part of our on-going growth story, we are continually looking to improve and are presently focused on expanding our niche in financial services to help us grow nationwide. To achieve this goal, we have revamped our personalized approach in marketing and have embraced the new age channels of direct and digital.
To get the best results for our clients, we rely on our dedicated and ever-growing team. Our constant expansion ensures that we continually expand our pool of talent by recruiting the best talent available. We don’t stop there. We give all our associates all the tools, training, and resources required to help them fulfill the potential we see in them and surpass our expectations.
We offer all our associates unparalleled growth opportunities and give you the tools to escalate your career and earn a position in management so that we can continue to grow to meet our clients’ needs.
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