Sanderson Ford in Glendale, AZ is looking for a Custom Vehicle Specialist to lead the customer-facing side of its custom vehicle program. This is an advisor role with a sales component. You'll work directly alongside the sales team to identify build opportunities, guide customers through modification options, and coordinate a dedicated team of custom vehicle technicians to bring those builds to completion. Sanderson Ford has spent 70 years earning the trust of the Phoenix community and is Ford's most awarded dealership for customer service. This role sits at the center of one of the most unique programs in the market.
What We OfferCompetitive compensation structure with a stable base plus commision
Flexible working hours
New and used vehicle purchase discounts
Service and parts discounts
Health insurance with dental and vision coverage
Life insurance
Disability coverage
PTO, sick leave, paid vacation, and paid holidays
401(k) retirement plan
Provided uniforms
Partner with the sales team to identify custom vehicle opportunities and present customers with tailored build options
Advise customers on available modifications including suspension upgrades, bolt-on accessories, computer tuners, wheel and tire packages, and engine performance upgrades such as superchargers and exhaust
Coordinate a defined team of custom vehicle technicians, managing workflow and repair order prioritization
Write clear, accurate estimates for custom builds and modification packages
Gather customer and vehicle information and match each customer to the right solution
Maintain active communication with customers throughout the build or modification process
Monitor project progress and communicate delays or additional needs promptly
Ensure final invoices accurately reflect completed work
Explain all services, modifications, and charges in a way that builds confidence and trust
3+ years of experience in a service department, automotive sales, or a combined advisory role
Strong knowledge of Ford performance modifications and custom vehicle options
Previous Ford dealership experience strongly preferred
Proven ability to build customer relationships and sell service and customization packages
Experience as a Service Advisor, Sales Consultant, or similar customer-facing role preferred
Strong communication and organizational skills
Computer proficiency and willingness to learn new systems
Ability to lift 50 lbs and stand for extended periods
Valid driver's license and clean driving record required
High school diploma or equivalent required
Must pass background and drug screening
Sanderson Ford is an Equal Opportunity Employer committed to diversity and inclusion. We prohibit discrimination based on race, color, religion, sex, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law.
Skills Required
- 3+ years of experience in a service department, automotive sales, or a combined advisory role
- Strong knowledge of Ford performance modifications and custom vehicle options
- Ability to build customer relationships and sell service and customization packages
- Strong communication and organizational skills
- Computer proficiency and willingness to learn new systems
- Ability to lift 50 pounds and stand for extended periods
- Valid driver's license and clean driving record
- High school diploma or equivalent
- Ability to pass background and drug screening
- Previous Ford dealership experience
- Experience as a Service Advisor, Sales Consultant, or similar customer-facing professional
What We Do
Sanderson Ford is a Ford automobile dealership serving Glendale and the broader Phoenix, Arizona community. Its business includes selling new Ford vehicles and used cars, arranging auto financing, accepting trade-ins, and providing vehicle service and parts. The dealership also supports customized vehicle builds and emphasizes customer service, drawing on operations that began in 1955 for local drivers and families across the region.
