The Role
Leads global IT vendor transitions from planning through knowledge transfer, readiness testing, cutover, hypercare, adoption, and steady-state handoff. Owns transition plans, governance, budgets, risks, compliance, stakeholder escalations, and operational readiness across multiple waves, vendors, towers, and geographies. Drives organizational change, communications, knowledge transfer, and adoption while ensuring on-time, on-budget delivery and sustainable operations.
Summary Generated by Built In
Project Role : Custom Software Engineering Lead
Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.
Must have skills : Change Management
Good to have skills : IT Service Transition, Transition Management
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
1. ROLE PURPOSE
The TMO SME is accountable for the end-to-end planning, governance, and execution of vendor transitions across Global IT contracts, beginning with the AMS portfolio — overseeing knowledge transfer (KT), structured readiness testing (SRT), cutover, hypercare and adoption — ensuring transitions are delivered on time, on budget and with minimal disruption to business operations.
The role serves as the primary escalation point between business/function stakeholders and the extended TMO team, driving consistent execution of transition strategy and governance across all active waves, and ensuring a sustainable, well-governed handover into steady-state operations.
1.1 Enterprise Transition Execution
Own end-to-end planning and execution of large-scale, multi-wave transitions across towers, vendors and geographies within the Global IT portfolio.
Develop and oversee the Master Transition Plan, covering scope, timelines, dependencies, financials, milestones, risks, regulatory requirements and mitigation actions.
Drive on-time, on-budget delivery of each transition wave while adhering to compliance, quality and audit requirements.
Ensure consistent execution of transition strategy and methodology across the multiple waves.
1.2 Stakeholder & Governance Management
Serve as the primary escalation point between business/function stakeholders and the extended TMP team, ensuring timely decision-making and issue resolution.
Drive alignment with global standards, governance frameworks and enterprise decision-making forums (Steering Committee, Governance Council).
Coordinate gate sign-off approvals, ensuring gate criteria are met before wave progression.
1.3 Risk, Stabilization & Operational Readiness
Oversee the transition risk management framework with a strong focus on compliance, business continuity, and sustainable knowledge/capability transfer to incoming vendor teams.
Ensure operational readiness through structured readiness testing.
Define and lead the hypercare approach — success criteria, monitoring cadence and exit conditions — following each wave's go-live.
Ensure smooth transition to steady-state operations with established SLAs and performance baselines, in coordination with the VMO Governance tower.
1.4 Organisational Change & Adoption
Lead the change management strategy for each transition wave, including stakeholder engagement, communications and adoption planning across global teams.
Ensure effective knowledge transfer and sustained adoption of compliant processes, systems and ways of working by incoming AMS vendor teams.
2. REQUIRED EXPERIENCE & QUALIFICATIONS
8+ years of progressive experience in transition management, shared services, or Global Business Services (GBS) / Global Capability Centre (GCC) environments.
Bachelor's degree in Business Administration, Finance, Supply Chain or a related field, or equivalent professional experience.
Proven track record leading complex, large-scale, multi-wave transitions simultaneously across multiple functions/towers and geographies.
Experience building and leading a global transition team/function
Functional knowledge across one or more relevant domains (e.g., IT AMS, R&D, commercial, supply chain, corporate functions).
Proven experience planning, coordinating and managing organisational change across business units, functions and markets.
Working knowledge of financial planning, budgeting, forecasting and monthly variance reporting for transition costs.
3. KEY SKILLS & COMPETENCIES
Technical Competencies
Strong understanding of transition methodologies and global operating models.
Demonstrated expertise in transition planning and execution — knowledge transfer (KT), structured readiness testing (SRT), cutover, hypercare and adoption.
Functional and end-to-end process expertise in one or more areas.
Experience establishing methods, frameworks and tools, including use of technology and AI.
Solid financial and commercial acumen — able to explain assumptions, manage transition costs and drive economic value.
Behavioural Competencies
Ability to influence cross-functional partners and stakeholders in a highly matrixed, global organisation.
Ability to operate effectively in complex, ambiguous environments to drive alignment and execution across diverse teams.15 years full time education
Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.
Must have skills : Change Management
Good to have skills : IT Service Transition, Transition Management
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
1. ROLE PURPOSE
The TMO SME is accountable for the end-to-end planning, governance, and execution of vendor transitions across Global IT contracts, beginning with the AMS portfolio — overseeing knowledge transfer (KT), structured readiness testing (SRT), cutover, hypercare and adoption — ensuring transitions are delivered on time, on budget and with minimal disruption to business operations.
The role serves as the primary escalation point between business/function stakeholders and the extended TMO team, driving consistent execution of transition strategy and governance across all active waves, and ensuring a sustainable, well-governed handover into steady-state operations.
1.1 Enterprise Transition Execution
Own end-to-end planning and execution of large-scale, multi-wave transitions across towers, vendors and geographies within the Global IT portfolio.
Develop and oversee the Master Transition Plan, covering scope, timelines, dependencies, financials, milestones, risks, regulatory requirements and mitigation actions.
Drive on-time, on-budget delivery of each transition wave while adhering to compliance, quality and audit requirements.
Ensure consistent execution of transition strategy and methodology across the multiple waves.
1.2 Stakeholder & Governance Management
Serve as the primary escalation point between business/function stakeholders and the extended TMP team, ensuring timely decision-making and issue resolution.
Drive alignment with global standards, governance frameworks and enterprise decision-making forums (Steering Committee, Governance Council).
Coordinate gate sign-off approvals, ensuring gate criteria are met before wave progression.
1.3 Risk, Stabilization & Operational Readiness
Oversee the transition risk management framework with a strong focus on compliance, business continuity, and sustainable knowledge/capability transfer to incoming vendor teams.
Ensure operational readiness through structured readiness testing.
Define and lead the hypercare approach — success criteria, monitoring cadence and exit conditions — following each wave's go-live.
Ensure smooth transition to steady-state operations with established SLAs and performance baselines, in coordination with the VMO Governance tower.
1.4 Organisational Change & Adoption
Lead the change management strategy for each transition wave, including stakeholder engagement, communications and adoption planning across global teams.
Ensure effective knowledge transfer and sustained adoption of compliant processes, systems and ways of working by incoming AMS vendor teams.
2. REQUIRED EXPERIENCE & QUALIFICATIONS
8+ years of progressive experience in transition management, shared services, or Global Business Services (GBS) / Global Capability Centre (GCC) environments.
Bachelor's degree in Business Administration, Finance, Supply Chain or a related field, or equivalent professional experience.
Proven track record leading complex, large-scale, multi-wave transitions simultaneously across multiple functions/towers and geographies.
Experience building and leading a global transition team/function
Functional knowledge across one or more relevant domains (e.g., IT AMS, R&D, commercial, supply chain, corporate functions).
Proven experience planning, coordinating and managing organisational change across business units, functions and markets.
Working knowledge of financial planning, budgeting, forecasting and monthly variance reporting for transition costs.
3. KEY SKILLS & COMPETENCIES
Technical Competencies
Strong understanding of transition methodologies and global operating models.
Demonstrated expertise in transition planning and execution — knowledge transfer (KT), structured readiness testing (SRT), cutover, hypercare and adoption.
Functional and end-to-end process expertise in one or more areas.
Experience establishing methods, frameworks and tools, including use of technology and AI.
Solid financial and commercial acumen — able to explain assumptions, manage transition costs and drive economic value.
Behavioural Competencies
Ability to influence cross-functional partners and stakeholders in a highly matrixed, global organisation.
Ability to operate effectively in complex, ambiguous environments to drive alignment and execution across diverse teams.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills Required
- Minimum 7.5 years of professional experience
- 15 years of full-time education
- 8+ years of progressive experience in transition management, shared services, GBS, or GCC environments
- Bachelor's degree in Business Administration, Finance, Supply Chain, or a related field, or equivalent professional experience
- Experience leading complex, large-scale, multi-wave transitions across multiple functions or towers and geographies
- Experience building and leading a global transition team or function
- Functional knowledge in at least one relevant domain, such as IT AMS, R&D, commercial, supply chain, or corporate functions
- Experience planning, coordinating, and managing organizational change across business units, functions, and markets
- Working knowledge of financial planning, budgeting, forecasting, and monthly variance reporting for transition costs
- Strong understanding of transition methodologies and global operating models
- Expertise in knowledge transfer, structured readiness testing, cutover, hypercare, and adoption
- Experience establishing transition methods, frameworks, and tools, including technology and AI
- Strong financial and commercial acumen
- Change Management
- IT Service Transition
- Transition Management
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
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The Company
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
