The Role
Leads enterprise ServiceNow architecture, solution design, CMDB governance, ITOM and Discovery implementations, automated testing with ATF, integrations, platform governance, upgrades, performance optimization, and technical delivery. Mentors technical teams, conducts architecture and code reviews, defines reusable standards, and collaborates with enterprise architects, infrastructure teams, stakeholders, and globally distributed delivery groups.
Summary Generated by Built In
Project Role : Custom Software Engineering Lead
Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.
Must have skills : ServiceNow IT Operations Management (ITOM), ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education
Project Role Description :
Lead the development of complex solutions across multi-tower and/or multi- service transformational opportunities. Architect end-to-end integrated solutions leveraging the best mix of offerings, assets, and capabilities to maximize value for the client and Accenture. Ensure alignment of solution to client s organization goals.
Must have skills : ServiceNow IT Operations Management (ITOM)
Good to have skills :
ServiceNow IT Service Management (ITSM)
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Job Summary
We are looking for an experienced ServiceNow Technical Architect to lead the architecture, design, and implementation of enterprise ServiceNow solutions, with a primary focus on Configuration Management Database (CMDB), IT Operations Management (ITOM), Discovery, and the Automated Test Framework (ATF). The ideal candidate will define platform architecture, establish governance and best practices, ensure CMDB health, design scalable integrations, and guide technical teams through enterprise implementations and platform modernization initiatives.
Key Responsibilities
Architecture & Solution Design
Define the overall ServiceNow technical architecture and implementation roadmap.
Design scalable, secure, and high-performing ServiceNow solutions aligned with enterprise architecture.
Lead solution design workshops with business and technical stakeholders.
Produce architecture documents, solution designs, and technical specifications.
Ensure adherence to ServiceNow best practices and platform governance.
CMDB
Design and govern enterprise CMDB architecture.
Define CI classes, relationships, identification rules, and reconciliation strategies.
Implement and optimize the Identification and Reconciliation Engine (IRE).
Establish CMDB governance, lifecycle management, and data quality processes.
Drive adoption of the Common Service Data Model (CSDM).
Monitor and improve CMDB health, completeness, correctness, and compliance.
ITOM
Architect and implement ITOM capabilities including:
Discovery
Service Mapping
Event Management
Operational Intelligence
Cloud Discovery
Orchestration
Define infrastructure monitoring and event correlation strategies.
Optimize ITOM performance and scalability.
Discovery
Design Discovery architecture across on-premises and cloud environments.
Configure and optimize MID Server deployments.
Develop and maintain Discovery schedules, patterns, probes, and sensors.
Troubleshoot Discovery issues and improve coverage and accuracy.
Integrate Discovery with enterprise infrastructure tools.
ATF (Automated Test Framework)
Define enterprise testing strategies using ATF.
Establish reusable automated test suites for regression testing.
Integrate ATF into CI/CD and release pipelines.
Drive quality assurance and release validation through automation.
Platform Architecture
Define platform standards, reusable components, and coding guidelines.
Review customizations to minimize technical debt.
Lead platform upgrades and release planning.
Ensure high availability, performance, and scalability.
Integration
Architect integrations using:
REST APIs
SOAP APIs
IntegrationHub
MID Server
Import Sets
Transform Maps
Design secure integration patterns with enterprise systems such as monitoring tools, cloud platforms, directory services, and asset management solutions.
Leadership
Mentor developers, administrators, and technical leads.
Conduct architecture reviews and code reviews.
Provide technical guidance throughout project delivery.
Collaborate with enterprise architects, infrastructure teams, and business stakeholders.
Required Technical Skills
ServiceNow Platform
Advanced scripting (JavaScript, Glide API)
Business Rules
Script Includes
Flow Designer
IntegrationHub
Scoped Applications
Service Catalog
ACLs
UI Policies
UI Actions
CMDB
CMDB Architecture
CI Modeling
CSDM
IRE
Reconciliation Rules
Data Certification
CMDB Health Dashboard
ITOM
Discovery
Service Mapping
Event Management
Operational Intelligence
Cloud Discovery
Orchestration
MID Server
Discovery
Discovery Patterns
Probes & Sensors
Credentials Management
Schedule Design
Troubleshooting and Optimization
Testing
Automated Test Framework (ATF)
Regression Testing
Test Automation
Release Validation
Integration
REST
SOAP
IntegrationHub
LDAP
SCCM
Microsoft Intune
VMware
AWS
Azure
GCP
DevOps
Git
Jenkins
CI/CD Pipelines
Update Sets
Source Control Integration
Preferred Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Technical Architect (CTA) (highly preferred, if achieved)
Certified Implementation Specialist – Discovery
Certified Implementation Specialist – Service Mapping
ITIL Foundation or ITIL 4 Managing Professional
Soft Skills
Strong architecture and solution design expertise
Excellent stakeholder management and communication
Leadership and mentoring capabilities
Strategic thinking and problem-solving
Experience leading globally distributed teams
Ability to influence technical direction and governance
Key Deliverables
Enterprise ServiceNow architecture and roadmap
CMDB governance framework
ITOM and Discovery solution architecture
Automated testing strategy using ATF
Integration architecture and security design
Technical standards and reusable design patterns
Performance optimization recommendations
Architecture documentation and review artifacts
Nice to Have
Service Operations Workspace implementation
IT Asset Management (ITAM)
Software Asset Management Professional (SAM Pro)
Hardware Asset Management (HAM Pro)
Cloud management and automation
AI-powered ServiceNow capabilities (such as predictive intelligence and virtual agent integrations)
Experience with large-scale enterprise ServiceNow transformations
Additional Information:
- The candidate should have minimum 12 years of experience in ServiceNow IT Operations Management (ITOM).
- This position is based at our Pune office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.
Must have skills : ServiceNow IT Operations Management (ITOM), ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education
Project Role Description :
Lead the development of complex solutions across multi-tower and/or multi- service transformational opportunities. Architect end-to-end integrated solutions leveraging the best mix of offerings, assets, and capabilities to maximize value for the client and Accenture. Ensure alignment of solution to client s organization goals.
Must have skills : ServiceNow IT Operations Management (ITOM)
Good to have skills :
ServiceNow IT Service Management (ITSM)
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Job Summary
We are looking for an experienced ServiceNow Technical Architect to lead the architecture, design, and implementation of enterprise ServiceNow solutions, with a primary focus on Configuration Management Database (CMDB), IT Operations Management (ITOM), Discovery, and the Automated Test Framework (ATF). The ideal candidate will define platform architecture, establish governance and best practices, ensure CMDB health, design scalable integrations, and guide technical teams through enterprise implementations and platform modernization initiatives.
Key Responsibilities
Architecture & Solution Design
Define the overall ServiceNow technical architecture and implementation roadmap.
Design scalable, secure, and high-performing ServiceNow solutions aligned with enterprise architecture.
Lead solution design workshops with business and technical stakeholders.
Produce architecture documents, solution designs, and technical specifications.
Ensure adherence to ServiceNow best practices and platform governance.
CMDB
Design and govern enterprise CMDB architecture.
Define CI classes, relationships, identification rules, and reconciliation strategies.
Implement and optimize the Identification and Reconciliation Engine (IRE).
Establish CMDB governance, lifecycle management, and data quality processes.
Drive adoption of the Common Service Data Model (CSDM).
Monitor and improve CMDB health, completeness, correctness, and compliance.
ITOM
Architect and implement ITOM capabilities including:
Discovery
Service Mapping
Event Management
Operational Intelligence
Cloud Discovery
Orchestration
Define infrastructure monitoring and event correlation strategies.
Optimize ITOM performance and scalability.
Discovery
Design Discovery architecture across on-premises and cloud environments.
Configure and optimize MID Server deployments.
Develop and maintain Discovery schedules, patterns, probes, and sensors.
Troubleshoot Discovery issues and improve coverage and accuracy.
Integrate Discovery with enterprise infrastructure tools.
ATF (Automated Test Framework)
Define enterprise testing strategies using ATF.
Establish reusable automated test suites for regression testing.
Integrate ATF into CI/CD and release pipelines.
Drive quality assurance and release validation through automation.
Platform Architecture
Define platform standards, reusable components, and coding guidelines.
Review customizations to minimize technical debt.
Lead platform upgrades and release planning.
Ensure high availability, performance, and scalability.
Integration
Architect integrations using:
REST APIs
SOAP APIs
IntegrationHub
MID Server
Import Sets
Transform Maps
Design secure integration patterns with enterprise systems such as monitoring tools, cloud platforms, directory services, and asset management solutions.
Leadership
Mentor developers, administrators, and technical leads.
Conduct architecture reviews and code reviews.
Provide technical guidance throughout project delivery.
Collaborate with enterprise architects, infrastructure teams, and business stakeholders.
Required Technical Skills
ServiceNow Platform
Advanced scripting (JavaScript, Glide API)
Business Rules
Script Includes
Flow Designer
IntegrationHub
Scoped Applications
Service Catalog
ACLs
UI Policies
UI Actions
CMDB
CMDB Architecture
CI Modeling
CSDM
IRE
Reconciliation Rules
Data Certification
CMDB Health Dashboard
ITOM
Discovery
Service Mapping
Event Management
Operational Intelligence
Cloud Discovery
Orchestration
MID Server
Discovery
Discovery Patterns
Probes & Sensors
Credentials Management
Schedule Design
Troubleshooting and Optimization
Testing
Automated Test Framework (ATF)
Regression Testing
Test Automation
Release Validation
Integration
REST
SOAP
IntegrationHub
LDAP
SCCM
Microsoft Intune
VMware
AWS
Azure
GCP
DevOps
Git
Jenkins
CI/CD Pipelines
Update Sets
Source Control Integration
Preferred Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Technical Architect (CTA) (highly preferred, if achieved)
Certified Implementation Specialist – Discovery
Certified Implementation Specialist – Service Mapping
ITIL Foundation or ITIL 4 Managing Professional
Soft Skills
Strong architecture and solution design expertise
Excellent stakeholder management and communication
Leadership and mentoring capabilities
Strategic thinking and problem-solving
Experience leading globally distributed teams
Ability to influence technical direction and governance
Key Deliverables
Enterprise ServiceNow architecture and roadmap
CMDB governance framework
ITOM and Discovery solution architecture
Automated testing strategy using ATF
Integration architecture and security design
Technical standards and reusable design patterns
Performance optimization recommendations
Architecture documentation and review artifacts
Nice to Have
Service Operations Workspace implementation
IT Asset Management (ITAM)
Software Asset Management Professional (SAM Pro)
Hardware Asset Management (HAM Pro)
Cloud management and automation
AI-powered ServiceNow capabilities (such as predictive intelligence and virtual agent integrations)
Experience with large-scale enterprise ServiceNow transformations
Additional Information:
- The candidate should have minimum 12 years of experience in ServiceNow IT Operations Management (ITOM).
- This position is based at our Pune office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills Required
- Minimum 12 years of ServiceNow IT Operations Management (ITOM) experience
- Minimum 12 years of overall experience for the project role
- 15 years of full-time education
- Advanced ServiceNow ITOM skills, including CMDB, Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Discovery, and Orchestration
- ServiceNow IT Service Management (ITSM) experience
- ServiceNow platform architecture, governance, integrations, performance optimization, and technical leadership experience
- Advanced JavaScript and Glide API scripting experience
- Experience with REST, SOAP, IntegrationHub, MID Server, Import Sets, and Transform Maps
- Experience with Automated Test Framework (ATF), regression testing, test automation, and release validation
- Experience with DevOps, Git, Jenkins, CI/CD pipelines, Update Sets, and source control integration
- ServiceNow Certified System Administrator (CSA) certification
- ServiceNow Certified Application Developer (CAD) certification
- ServiceNow Certified Technical Architect (CTA) certification
- Certified Implementation Specialist certifications in Discovery and Service Mapping
- ITIL Foundation or ITIL 4 Managing Professional certification
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
-
Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
-
Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
-
Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
Accenture Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
