Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Salesforce Technical Architecture
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
Own the end-to-end technical design and delivery for Salesforce features across Sales Cloud, Service Cloud, CRM Analytics (CRMA), and Agent force. You will translate user stories into robust, scalable solutions guide developers and testers uphold code quality and accelerate sprint throughput—while keeping the architecture future-proof and enterprise-grade.
As a Custom Software Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical day will involve collaborating with various teams to design, code, and enhance components across systems or applications. You will utilize modern frameworks and agile practices to ensure the delivery of scalable and high-performing solutions, while also addressing any challenges that arise during the development process. Your role will require you to be proactive in identifying opportunities for improvement and innovation within the software development lifecycle.
Roles & Responsibilities:
Solutioning & Architecture
Examine user stories and acceptance criteria propose futuristic, scalable technical solutions with clear build-vs-config trade-offs, aligning to guardrails, performance, and governor limits.
Design patterns that leverage Apex, LWC, Flows, Platform Events, External Services, and CRMA data pipelines/dashboards define integration patterns (REST/SOAP/OAuth).
Architect Agent force/ Einstein Copilot use cases (skills/actions, policies/guardrails, prompt templates, safety runbooks, data access boundaries) and ensure responsible AI design.
Delivery & Sprint Acceleration
Lead backlog refinement: clarify stories, call out dependencies, identify spikes/POCs, and size work (story-pointing) to unblock the team.
Drive sprint planning, daily scrums, reviews, and retros partner closely with the Scrum Master and BAs to fast-track development while maintaining Definition of Ready/Done.
Remediate blockers proactively organize swarms keep flow metrics healthy (cycle time, throughput, escaped defects).
Hands-on Build & Quality
Remain hands-on (30–50 ): build complex Apex/LWC/Flow components CRMA dataflows/recipes/SAQL Agent force skills and orchestration.
Enforce code reviews with clear standards (bulkification, SOQL/SOSL hygiene, limits, testability, security).
Maintain high test coverage (Apex, Jest for LWC), performance profiling, and static analysis (PMD/Sonar) practices.
Collaboration & Governance
Partner with Architects, PO, BAs, DevOps, and QA/test leads to ensure end-to-end quality.
Support refinement and estimation calls run solution walkthroughs conduct UAT support and production readiness reviews.
Uphold security, compliance and NFRs (e.g., data residency, PII handling, row-level access in CRMA, auditability).
DevOps & Release Management
Champion SFDX/Git workflows, CI/CD (e.g., Copado/Azure DevOps/GitHub Actions), and environment strategy (scratch orgs/sandboxes).
Ensure versioning discipline, deployment automation, and roll-back/feature-flag strategies.

Professional & Technical Skills:
Clouds: Strong Sales Cloud, Service Cloud, Experience Cloud solutioning and configuration/customization.
Development: Apex (triggers, async, batch, schedulable, queueable), Lightning Web Components (LWC), Flows (record triggered, screen, orchestration), Invocable Actions.
CRMA (Tableau CRM): datasets, dataflows/recipes, lenses, dashboards, SAQL, security predicates/sharing inheritance.
Agent force/Einstein Copilot: designing skills/actions, prompt templates, guardrails/safety policies, and integration with Salesforce data and processes.
Integrations: REST/SOAP APIs, OAuth/JWT, Platform Events, Change Data Capture, Outlook, Teams etc.
Quality & Security: Apex/LWC unit testing, Jest, PMD/Sonar OWASP/Shield basics GDPR/PII handling governor limit aware design.
Agile: Strong backlog refinement, estimation, and sprint execution skills mentoring developers and testers.

Additional Information:
10-12 years relevant experience in Salesforce with significant design/lead responsibilities.
A 15 years full time education is required.
Good to Have
Certifications:
Salesforce Platform Developer I/II, Administrator/Advanced Admin
Sales Cloud Consultant / Service Cloud Consultant
CRM Analytics & Einstein Discovery Consultant
Salesforce AI Associate or equivalent Agent force/Einstein training
Data & AI: Salesforce Data Cloud exposure, eventing/RAG patterns, prompt engineering best practices.
Behavioral Expectations
Futuristic mindset: anticipates scale, extensibility, and operability proposes modernization opportunities.
Developer s leader: coaches through code raises the bar on engineering craftsmanship.
Bias for action: short feedback loops, builds small and ships often without compromising quality.
Clear communicator: translates between business and engineering documents decisions and trade offs.
Success Metrics
greater than 95 user stories delivered within planned sprint boundaries for the pod(s) you lead.
Zero P1 defects post release from stories under your review overall code coverage 85 for new/reworked components.
Established coding standards + review checklist CI/CD pipeline baseline green across lower orgs.
At least 2 Agent force POCs shaped and one promoted to backlog with valid

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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