Project Role Description : Design, build and configure applications to meet business process and application requirements.
Must have skills : Business Requirements Analysis, Salesforce Sales Cloud, Salesforce CPQ, Agile Project Management
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
A Salesforce Business Analyst/Scrum Master is a hybrid role. You will bridge the gap between business needs and technical development within Salesforce projects, while also facilitating the Scrum process. Key aspects include understanding Salesforce capabilities, gathering and documenting requirements, translating them into user stories, and guiding the development team using Agile/Scrum methodologies.
Responsibilities as a Salesforce Business Analyst:
1. Requirement Gathering and Analysis:
Working with stakeholders to understand business needs, document requirements, and translate them into clear, concise user stories for the development team.
2. Solution Design:
Analyzing current processes, identifying gaps, and proposing solutions using Salesforce capabilities.
3. Documentation:
Creating and maintaining documentation like process flows, data models, and configuration guides.
3. Testing and Support:
Supporting User Acceptance Testing (UAT), providing end-user training, and resolving issues.
4. Stakeholder Communication:
Ensuring clear and consistent communication with stakeholders throughout the project lifecycle.
5. Responsibilities as a Scrum Master:
Facilitating Scrum Ceremonies: Leading daily stand-ups, sprint planning, sprint reviews, and retrospectives.
6. Coaching and Mentoring: Guiding the development team on Agile principles and best practices.
7. Removing Impediments: Identifying and removing obstacles that hinder the team's progress.
8. Promoting Collaboration: Fostering a collaborative and communicative environment within the team.
9. Tracking Progress: Monitoring sprint progress, velocity, and key metrics.
10 Product Backlog Management: Working with the Product Owner to prioritize and maintain the product backlog.
Key Skills and Qualifications:
Salesforce Expertise:
Strong understanding of Salesforce CRM features, limitations, and best practices. - Salesforce certifications in Admin, Sales cloud, Service Cloud, CPQ is must. Additional are desirable.
Agile/Scrum Knowledge:
1. Proficiency in Agile methodologies, Scrum framework, and related tools (Jira, Azure DevOps).
2. Business Analysis Skills:
Experience in requirements elicitation, analysis, documentation, and solution design.
3. Communication and Collaboration:
Excellent communication, interpersonal, and facilitation skills.
4. Problem-Solving:
Ability to identify and resolve issues, remove impediments, and facilitate continuous improvement.
5. Salesforce Certifications (preferred):
Certifications like Salesforce Administrator, Business Analyst are highly desirable.
Additional Information:
- The candidate should have 10-12 years of experience in Business Requirements Analysis.
- A 14-year full time education is required.
- MBA is optional but preferred15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
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What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
