Project Role Description : Ensure the product delivery and integrity during the overall product lifecycle. Increase efficiency by managing processes, resources and technologies to ensure the smooth flow of operations to meet cost, quality, controls and delivery targets. Requires working with individuals and teams from development through implementation across organizations.
Must have skills : Service Delivery
Good to have skills : Microsoft SQL Server Integration Services (SSIS)
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary • This role involves managing critical applications, resolving technical issues, and ensuring seamless service delivery. • The candidate will act as a key liaison for stakeholders, driving improvements in user experience and supporting business value initiatives. Roles & Responsibilities • Manage critical applications, understanding the business impact of issues and providing both short- term and long-term solutions. • Act as the primary point of contact for stakeholders, building trusted relationships and addressing concerns in a timely manner. • Drive improvements in user experience by identifying pain points and implementing effective solutions. • Ensure high-quality deliverables with zero repeat client concerns or escalations. • Contribute to automation initiatives and client-focused value additions. • Identify opportunities for additional business value while delivering solutions. Professional & Technical Experience • Strong working knowledge of .NET, SSIS, SQL, and ERP systems. • Ability to troubleshoot and resolve technical issues in complex environments. • Understanding of automation and process optimization techniques. • Proven experience in service delivery management. • Strong stakeholder management and communication skills, with the ability to engage across multiple organizational levels. • Analytical and problem-solving skills for addressing recurring issues with long-term solutions. • Proactive, detail-oriented, and capable of handling multiple priorities effectively. Additional Information • Relevant certifications in Project Management, ITIL, or Cloud technologies would be an added advantage. • Flexibility to work in client-aligned shifts if required.15 years full time education
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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
