Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Life Sciences Industry
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
We are seeking experienced Application Support Analysts/Engineers to support Regulatory, Patient Safety, and Medical Affairs applications in a regulated Life Sciences environment. The role focuses on incident and service request management, technical triage, and close collaboration with application configuration and support teams to ensure stable, compliant operation of critical business systems.
The ideal candidate will have 3+ years of application support experience and hands-on exposure to at least one Regulatory or Medical Affairs system such as Veeva RIM. Responsibilities are aligned to L2 or L3 support levels depending on experience and technical depth.
L2 Application Support Responsibilities
Primary Focus: Operational support, incident resolution, and business user assistance
Manage and resolve L2 incidents and support requests for Regulatory, Safety, and Medical Affairs applications
Perform initial triage, impact analysis, and functional troubleshooting
Support users with issues related to regulatory submissions, registrations, dossiers, safety workflows, or medical content
Execute standard configuration changes, data corrections, and access updates following approved SOPs
Escalate complex, recurring, or high-impact issues to L3 support teams
Document incidents, resolutions, and knowledge articles using Jira and ServiceNow
Ensure all activities comply with GxP, validated system, and regulatory requirements
L3 Application Support Responsibilities
Primary Focus: Deep technical analysis, complex issue resolution, and system stability
Own and resolve complex L3 incidents, including recurring or cross-system issues
Perform in-depth root-cause analysis across configurations, integrations, and vendor components
Design and implement advanced configurations, fixes, and controlled enhancements
Collaborate with vendors (e.g., Veeva), configuration teams, and validation partners
Support release management, regression testing, and post-deployment validation activities
Provide technical guidance and mentoring to L2 support teams
Support audits, inspections, and CSV activities through strong documentation and evidence
Experience & Skills
Minimum 3+ years of application support experience in Life Sciences
Hands-on experience with at least one Regulatory / Patient Safety / Medical Affairs system
Veeva RIM experience is preferred and a strong advantage
Proficiency in incident, problem, and change management tools (Jira, ServiceNow)
Understanding of regulated processes, system validation, and compliance frameworks
Strong troubleshooting, documentation, and stakeholder communication skills15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills Required
- Life Sciences industry experience
- Minimum 12 years of professional experience
- 15 years full time education
- Hands-on experience with at least one Regulatory/Patient Safety/Medical Affairs system
- Veeva RIM experience
- Proficiency with incident, problem, and change management tools (Jira, ServiceNow)
- Understanding of regulated processes, system validation, and compliance frameworks (GxP, CSV)
- Strong troubleshooting, documentation, and stakeholder communication skills
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
Accenture Insights
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
