Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow Legal Service Delivery (LSD)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Job Summary
Architect, design, and implement scalable, secure, upgrade-safe ServiceNow LSD solutions. Lead modern legal service experiences (Legal Matter Management, Legal Intake, Document Management) with strict CSDM alignment and platform best practices.
Key Responsibilities
Solution Architecture: Design and extend LSD applications using App Engine Studio, Flow Designer, UI Builder, Now Experience, Scripted REST APIs, and IntegrationHub.
CSDM & Data Integrity: Model legal data per CSDM 4.0/5.0 enforce data governance for legal matters, documents, and services integrate with Service Graph.
Automation & Integration: Build legal workflow automations using Flow Designer, Decision Builder, and IntegrationHub integrate with HRSD, ITSM, GRC, and third-party legal systems (MID Server, OAuth 2.0).
User Experience: Develop Next Experience Workspaces/Portals with UI Builder ensure WCAG accessibility configure AI Search, Virtual Agent, Next Best Action.
Security, Privacy & Compliance: Implement ACLs, roles, scoped app protections, Zero Trust principles ensure GDPR compliance, attorney-client privilege, and data retention policies.
Testing & CI/CD: Develop ATF test suites participate in code reviews, instance scans, CI/CD pipelines (Application Repository, Git).
Mentorship: Guide junior developers champion LSD best practices track ServiceNow product roadmap.
Required Qualifications
Experience: 4+ years ServiceNow development 2+ years LSD or regulated service domain focus.
Platform Expertise: Scoped apps, Flow Designer, IntegrationHub, UI Builder, Now Experience.
CSDM: Proven CSDM 4.0/5.0 implementation.
Scripting: Advanced JavaScript (ES6+), Glide APIs, secure coding.
Integrations: IntegrationHub, MID Server, OAuth 2.0.
Testing/CI/CD: ATF, instance scan, pipeline management.
Security & Privacy: Robust controls for sensitive legal data.
Preferred Qualifications
Certifications: CAD, CIS-LSD.
Service Graph Connectors, Decision Builder, AI Search.
Agile/Scrum, DevOps experience.
Enterprise or regulated environment background.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills Required
- Minimum 5 years professional experience
- 4+ years ServiceNow development
- 2+ years ServiceNow Legal Service Delivery (LSD) or regulated service domain focus
- 15 years full-time education
- Scoped applications development (ServiceNow) and scoped app protections
- App Engine Studio
- Flow Designer
- UI Builder and Now Experience / Next Experience Workspaces
- Scripted REST APIs
- IntegrationHub
- CSDM 4.0/5.0 implementation experience
- Advanced JavaScript (ES6+) and Glide API scripting
- MID Server and OAuth 2.0 integrations
- ATF test suites, instance scans, and CI/CD pipeline management (Application Repository, Git)
- Implementing security and privacy controls for sensitive legal data (ACLs, roles, GDPR, attorney-client protections, Zero Trust principles)
- Integration experience with HRSD, ITSM, GRC, and third-party legal systems
- CAD certification
- CIS-LSD certification
- Service Graph Connectors
- Decision Builder and AI Search
- Experience with Virtual Agent, Next Best Action
- Agile/Scrum and DevOps experience; background in enterprise or regulated environments
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
Accenture Insights
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
