Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Custom Software Engineer, We are looking for a Senior ServiceNow Developer with strong hands-on background in ServiceNow Supplier LifeCycle Operations SLO and CSM, who now operates in a semi hands off capacity leading complex configurations, mentoring developers, and owning technical modules.
Roles and Responsibilities:
Solution Development Leadership
Lead configuration and customization within SLO.
Strong understanding of CSM, experience in Integration.
Design and review:
o Supplier onboarding workflows
o Risk assessment forms
o Compliance automation
Create reusable components & frameworks.
Technical Design and Development
Develop complex solutions using:
o Flow Designer
o Script Includes
o Business Rules
o Client Scripts
o IntegrationHub
Design data models aligned with supplier lifecycle processes.
Develop and maintain REST SOAP integrations.
Code Quality and Mentorship
Perform peer code reviews.
Guide junior developers.
Enforce development best practices.
Automation and Optimization
Optimize SLO workflows for performance.
Reduce manual procurement processes.
Improve supplier data quality & validation.
Documentation and Governance
Maintain design documents.
Support release cycles.
Participate in CAB discussions.
Required Skills
Strong JavaScript and Glide API knowledge
Deep understanding of Supplier Lifecycle processes
Experience with:
o Vendor onboarding
o Risk scoring
o SLA automation
Experience with IntegrationHub
Knowledge of Service Portal and UI Builder
Professional and Technical Skills:
ServiceNow Certified System Administrator
Certified Application Developer
CIS if applicable
ITIL v4 Foundation
Additional Information:
Strong JavaScript and Glide API knowledge
Deep understanding of Supplier Lifecycle processes
Experience with:
o Vendor onboarding
o Risk scoring
o SLA automation
Experience with IntegrationHub
Knowledge of Service Portal and UI Builder
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills Required
- ServiceNow Customer Service Management (CSM)
- ServiceNow Supplier Lifecycle Operations (SLO)
- Minimum 5 years of relevant experience
- 15 years full time education
- Strong JavaScript and Glide API knowledge
- Experience with Flow Designer
- Experience with Script Includes, Business Rules, Client Scripts
- IntegrationHub experience
- Experience developing and maintaining REST and SOAP integrations
- Knowledge of Service Portal and UI Builder
- Deep understanding of Supplier Lifecycle processes (vendor onboarding, risk scoring, SLA automation)
- ServiceNow Certified System Administrator
- Certified Application Developer
- CIS (if applicable)
- ITIL v4 Foundation
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
-
Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
-
Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
-
Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
Accenture Insights
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
