Custody Middle Office - Vice President

Job Description
You are a strategic thinker passionate about driving solutions in Custody Middle office. You have found the right team.
As a Vice President in the Custody Middle Office, you will be a strategic thinker passionate about promoting solutions. You will be part of a cross-product, functionally aligned team supporting Global Custody clients on various enquiry streams. Your role will involve managing and developing a diverse team, handling client inquiries, maintaining business relationships, and implementing process improvements. This role provides an opportunity to showcase your strong executive presence, interpersonal skills, and strategic thinking abilities in a fast-paced environment.
Job Responsibilities:

• Possess 12+ years in Trade Management, Cash Management, or Asset Services.
• Proven track record in risk reduction and working in a risk-based environment.
• Adapt to change, learn, document, and implement new processes.
• Demonstrate strong executive presence and interpersonal skills.
• Exhibit excellent business communication skills, both verbal and written.
• Apply strategic and analytical thinking abilities.
• Multi-task and manage time effectively in a fast-paced environment.
• Utilize proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Leverage knowledge of Tableau as an added advantage.
• Commit to availability for North America shift hours.

Required qualifications, capabilities and skills

• Act as a liaison between clients and the bank to address and remediate issues.
• Maintain existing business relationships and ensure client satisfaction.
• Manage and develop a diverse team of 10-15 professionals. Focus on grooming and developing talent within the team.
• Handle voluntary/mandatory corporate actions, income-related processes, or trade/cash management.
• Manage day-to-day inquiries and resolve escalated client exceptions. Ensure timely and accurate responses to custody inquiries, following documented procedures and controls.
• Maintain ownership of open inquiries to ensure timely updates and closure.
• Manage group email boxes and SharePoint queues to ensure timely query resolution.
• Innovate and implement process/procedural changes driven by client, market, or business needs.
• Propose process improvements and collaborate with internal stakeholders for implementation.
• Experience in corporate actions, income-related processes, trade management, or cash management.
• Ability to identify and implement process improvements.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.