We are looking for a compassionate, caring and dedicated Customer Relations Specialist Team Lead to join our team and help us continue our tradition of excellence.
Benefits
We pride ourselves on retaining our top talent by offering work environments that support professional development and personal success. Our extensive benefits package includes standard and advantage options. In addition to that, we offer:
- Level 4 children's enrichment centers
- Tuition reimbursement
- Free access to fitness centers, where health coaches are available to help with workout plans
- Career advancement opportunities
- Payactive - Work Today, Get Paid Tomorrow
As a Customer Relations Specialist Team Lead, you will play a critical role in continuing the healing mission of Deaconess.
Job Overview
Collects information via phone, website, and work queue, to accurately register patients for outpatient services. Verifies insurance eligibility and discusses Advanced Beneficiary notices (ABN) when appropriate. Obtains certification/pre-certification of scheduled outpatient procedures. Ensures compliance of State/Federal regulations. Performs Work Queue functions and queries. Performs follow up on denials. Performs referral functions and queries. Handles phone, fax and email inquiries. Answers correspondence. Performs other logically associated duties that enhance position through Continuous Quality Improvement. Escalates patient to financial counselors when necessary. Communicates with physician's offices when unable to obtain pre-certification to facilitate further qualifying clinical information. Other duties as assigned.
Education and Experience
High school or GED required. Knowledge of the health care revenue cycle is preferred. Understanding insurance is a plus. One or two years' experience in Nursing or as Patient Access.
What We Do
Deaconess Health System is the premiere provider of health care services to 51 counties in southwestern Indiana, western Kentucky and southeastern Illinois. The system – based in Evansville, Indiana – includes 20 hospitals: Deaconess Midtown Hospital, Deaconess Gateway Hospital, Deaconess Henderson Hospital, Deaconess Union County Hospital, Deaconess Gibson Hospital, The Heart Hospital, The Women’s Hospital, The Orthopedic and Neuroscience Hospital, Deaconess Cross Pointe, Baptist Health Deaconess Madisonville, and Encompass Health Deaconess Rehabilitation Hospital.
Deaconess Clinic, a fully integrated multispecialty group featuring primary care physicians as well as top specialty doctors, provides patients with consistent and convenient care.
Additional components include the Linda E. White Hospice House, a freestanding cancer center, urgent care facilities, nearsite clinics, telemedicine, virtual visits, a network of preferred hospitals and doctors, and multiple partnerships with other regional health care providers.
