CTMS Entry Coordinator

The START Center for Cancer Research (“START”) is the world’s largest early phase site network, fully dedicated to oncology clinical research. Throughout our history, START has provided hope to cancer patients in global community practices by offering "Hope Through Access” to cutting edge trials throughout the United States and Europe.   

We are seeking a CTMS Entry Coordinator. This role will assist the Clinical Research Coordinators in all tasks to support their roles. It will require an understanding of research terminology and basic protocol interpretation

Work Schedule:  Monday - Friday 8 a.m. - 5 p.m.

Location: 5800 Foremost Dr SE Grand Rapids, Michigan 49546

Essential Responsibilities: 

• Collect, de-identify, enter/transcribe, and transmit/submit clinical data in paper and/or electronic case reports forms (CRFs), including correction and query resolution for assigned investigational drug studies. This includes but is not limited to images, lab results, and ECGs.
• Collaborate with Clinical Research Coordinator to ensure data timepoints are accurate and provide query resolution.
• Contact patients in follow-up as needed per protocol.
• Review and utilize protocols as guides for study activities for assigned studies.
• Assist with the setup and formatting of study-specific Eligibility, Study Schedules, and Flow Sheets documents per protocol.
• Assist with CTMS upkeep, including but not limited to tracking patient visits, IRB re-consents, Serious Adverse Events (SAEs) and Deviations.
• Ensure that data transmissions remain current for assigned studies.
• Provide support and information to onsite and remote monitors as necessary.
• Comply with all applicable regulations, guidelines, and procedures pertaining to data loading, EDC systems, and clinical research.
• Share responsibility with Data Coordinators to identify lab facilities and normal lab values used for assigned studies so that lab certifications can be requested for the study file.
• Attend meetings regarding assigned studies as needed, including site initiation visits, Roster meetings and Forms Committee.
• Communicate as needed with accounts receivable staff regarding transmitted data.  

Required Education and Experience: 

• High School diploma or equivalent.
• One year of research administrative experience within a healthcare, pharmaceutical, or research organization.
• Knowledge and training in general office administration skills, including computer applications, filing systems, etc.
• Familiarity with medical terminology.
• Strong organizational skills and a sense of timeliness in completing projects.
• Must be detail-oriented and able to understand instructions and work independently.

Physical and Travel Requirements:

• Approximately 80% of time is spent sitting.
• Very fast-paced and ever-changing healthcare environment.
• Demanding deadlines and time frames.
• Constant demand for updating knowledge.
• Works closely with physicians and ancillary personnel in caring for and treating oncology/hematology patients.

Best-in-Class Benefits and Perks  

We value the time, talent, and dedication our employees bring to START. Our commitment to your well-being and growth is reflected in a competitive compensation package—based on experience—along with comprehensive benefits designed to support you both personally and professionally:  

• 401(k) retirement savings plan with employer match  

• Eligibility for an annual performance bonus, based on role and company results  

• Generous paid time off and paid holidays  

• Comprehensive medical, dental, and vision coverage and optional insurance options  

• Company paid life and disability insurance for added financial protection  

• Employee Assistance Program (EAP) providing confidential, no ‑cost support for you and your family from day one  

• Flexible FSA and HSA plans to support your financial wellness  

• Commitment to a supportive environment that values balance, wellbeing, and flexibility  

• We’re committed to fostering a collaborative, creative workplace where every team member is encouraged to contribute. At START, you’ll join a team that values continuous learning, professional growth, shared ideas, and a culture built on inclusivity and innovation.  

More About START  

START clinical trial sites have conducted more than 1,000 early-phase clinical trials, including dozens of therapies that were approved by the FDA or EMA. START represents the world’s largest roster of early-phase principal investigators across its Network of clinical trial sites. Committed to accelerating passage from trials to treatments, START delivers hope to patients, families, and physicians around the world via our mission of “Hope Through Access”. 

Learn more at STARTresearch.com.   

Ready to be part of a team changing the future of cancer treatment?  

Join us in our mission to conquer cancer, one clinical trial at a time. Your expertise and dedication can help us bring hope and healing to patients worldwide. Please submit your application online.  

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.