CSU Case Manager

Job Title: Case Manager – Crisis Stabilization Unit

Job Purpose: Initiate, establish and maintain relationships with consumers, while assisting in the development of skills, connecting with additional resources, and goal setting.        

Reports to:  CSU Director   

   Essential Job Results:

• Accomplish Clients’ care my assessing needs, making referrals, and collaborating with natural and professional supports
• Coordinate with CSU Counselor and Medical Provider to enroll Clients’ in to recommended level of care (inpatient treatment, outpatient services, ¾ way house etc.)
• Develop the discharge plan by coordination of community resources and aftercare needs throughout treatment; 
• Communicate the discharge plan to team members.

Main Job Tasks & Responsibilities: 

• Complete and enter case management documentation in the EHR for each admitted consumer. 
• Provide relevant recovery-oriented information and materials to consumers towards building coping skills.                
• Develop and foster a working relationship with referral sources, including, but not limited to: healthcare      professionals, law enforcement, probation officers, mental health professionals, and social service agencie
• Consult with the Medical Provider, Nurse, CSU Counselor or designee for appropriate discharge referrals.
• Schedule all aftercare phone calls and appointments prior to discharge.
• Assist in completion of additional programmatic needs such as transporting consumers to treatment centers,  client Satisfaction Surveys, and chart reviews
• Assist in answering crisis calls received from community members seeking assistance/support.
• Respond in a timely manner to inter- and intra-agency requests for treatment recommendations, summaries of services delivered, and other documentation pertinent to consumer care.
• Coordinate client activities of daily living, recreation, and advocacy.
• Attend to additional tasks and assignments given by supervisor as deemed necessary to the functioning and success of the CSU and Mid-Plains Center.
• Attend, and actively participate in all required staff meetings and training sessions.

Qualifications:

• Associates Degree or equivalent, prefer coursework in Human Services related field of study.
• Two years of work-related experience, in Human Services related field of work.
• Excellent organization and communication skills.
• Valid Driver’s License and the ability to meet the organizational driving/vehicle insurance requirements.  

Success Factors:

• Outstanding interpersonal and communication skills with the ability to work with a wide variety of individuals and personalities in an honest way that exhibits integrity.
• A positive attitude and strong work ethic with the ability to work effectively within the values, structure, and mission of the organization. 
• Able to use discretion while working with sensitive information.
• Able to set and establish professional ethical boundaries.
• Able to network in the community by initiating and maintaining relationships with consumers, community agencies, and other professionals.