The Role
The CSR addresses customer inquiries via phone, email, and in-person, providing solutions and information about bank policies and products.
Summary Generated by Built In
The Customer Service Representative (CSR) responds to customer inquiries via telephone, secured e-mail and face-to-face meetings. The CSR is expected to understand the bank’s policies and propose solutions to customer problems, and also possess in-depth knowledge of the company’s products/services so that the customers can be correctly informed.
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The Company
What We Do
First National Bank and Trust Company supports local families and businesses across Southern Wisconsin and Northern Illinois with personal and business banking services. As a community bank, it proudly partners with educational, civic, and charitable organizations.
