An exciting opportunity has become available to join our team as a Customer Service Representative. You would be responsible for providing customer assistance in accordance with the position requirements and safety standards.
Key Responsibilities:
- Responsible for growth of assigned customers in conjunction with Strategic Account Manager, Business Development Managers and local Territory Managers.
- Developing new business from leads as well as providing leads to others on our team, will be expected.
- Ability to transact a large volume of sales while maintaining a high accuracy rate.
- Deal and follow through on customer inquiries and complaints.
- Work with vendors to attain, On Time delivery dates, and adjust vendor processes to meet the needs of your customers.
- Investigate and track orders, transfers and purchase orders to completion.
- Maintain an expedite report to minimum 9% accuracy, daily.
- Participate with Internal groups to build large RFP's and proposals.
- Continued upgrade of product knowledge. Vendor sessions, on-line, and constant research and self-development a must.
- Read, understand, and follow Vallen's health, safety, and environment policies and all applicable OH&S legislation/regulations.
- Actively participate in Vallen's health and safety management system, including training, audits, assessments, safety meetings, and inspections.
- Identify, control, and report workplace hazards including following WHMIS/TDG requirements and reporting near misses.
- Report workplace injuries immediately and participate in any return-to-work programs or requirements.
- Be fit for duty and physically capable of performing all required tasks.
Required Qualifications:
- At Least 3 years' Experience in safety, MRO and industrial distribution.
- An ability to transact a large volume of orders efficiently.
- Broad exposure to the various inventory systems.
- Excellent interpersonal and communications skills with the ability to work in dependently and as a group.
- Demonstrate exceptional organizational skills and attention to detail.
- Proficiency in Microsoft Office applications. (Data management -- Pivot tables, Sub totals, etc.) an asset.
- The ability to meet deadlines and prioritize workload in a very fast paced environment.
Skills Required
- At least 3 years of experience in safety, MRO, and industrial distribution
- Ability to transact a large volume of orders efficiently
- Broad exposure to various inventory systems
- Excellent interpersonal and communication skills
- Ability to work independently and as part of a team
- Exceptional organizational skills and attention to detail
- Proficiency in Microsoft Office applications
- Data management skills, including PivotTables and subtotals
- Ability to meet deadlines and prioritize workload in a fast-paced environment
Vallen USA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vallen USA and has not been reviewed or approved by Vallen USA.
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Retirement Support — Feedback suggests the 401(k) plan includes a company match (e.g., $0.50 per dollar up to 6% of pay), and employer-paid life and disability insurance add to perceived financial security.
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Leave & Time Off Breadth — Paid vacation that accrues from 80 to 160 hours based on seniority, sick time, eight scheduled holidays, and two floating holidays are often highlighted as comprehensive.
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Healthcare Strength — Standard medical, dental, and vision coverage, along with FSAs, an EAP, and a wellness program, are described as reliable core offerings.
Vallen USA Insights
What We Do
Vallen is a leading provider of indirect industrial supplies—all those materials that are not part of the products our customers manufacture. From earplugs to specialty tools, to abrasives and cutting tools, we cover the vast majority of our customers’ maintenance, repair, operations and production-related needs. Vallen is also a leader in safety services with offerings that include equipment inspection, maintenance, certification and solution design. Many of our customers look to us for integrated supply solutions and vendor-managed inventory, with Vallen associates on-site, bringing local knowledge and expertise to the specific needs of individual facilities.
