The Role
Supports customers with product questions, pricing, availability, credit terms, recommendations, quotes, order entry, and post-sale issue resolution. Conducts regular customer outreach to share promotions and take orders, gathers prospective customer information for outside sales, and stays informed on products and market trends. Occasionally assists with warehouse tire loading, pulling, and stocking. The role is fully in-person and requires daily commuting to Lexington, Kentucky.
Summary Generated by Built In
Description
S&S Firestone, Inc. is seeking a reliable and customer focused Inside Sales Support Specialist to join our Lexington, KY team. In this role, you’ll assist customers with product questions, process orders, recommend solutions based on their needs, and help keep our sales operations running smoothly.
If you have experience in inside sales, customer service, or product support—and enjoy building strong customer relationships—we’d love to hear from you!
Duties performed in this position include, but are not limited to:
- Answer all incoming calls quickly (within 3 rings)
- Help customers with questions about products, pricing, availability, and credit terms
- Recommend the best products based on customer needs, available inventory, and value
- Keep in mind that helping the customer serve their customer is the top priority
- Call regular customers daily to share product info, promotions, and take orders
- Enter orders into the system and print them as needed
- Give price quotes and details on credit, warranties, and delivery timelines
- Follow up with customers after orders to solve any issues and offer support
- Stay up to date on market trends, new products, and competitors; share insights with your manager
- Help gather basic info on new potential customers for the outside sales team
- Occasionally assist in the warehouse with loading, pulling, or stocking tires
- This role is fully in-person; we are only considering local candidates or those willing to commute daily to our location.
We Offer:
- Competitive compensation starting at $19.00 per hour, based on experience
- Full-time, permanent position, with weekly pay, and bonus
- Schedule: Monday - Friday, 9:30 am - 6 pm
- Health Benefits: Medical, Dental Vision, Life insurance, and more
- Health savings account
- 401K with Company Match
- Paid Vacation & Holidays
- Employee assistance program
- Employee discounts
An Equal Opportunity Employer
Drug Free Workplace
Requirements
Experience & Qualifications
- Customer-Focused – Prioritizes customer satisfaction by understanding their needs and providing timely, helpful solutions
- Strong Communicator – Effectively communicates with customers and team members, ensuring clarity and responsiveness
- Detail-Oriented – Carefully manages tasks, orders, and information to avoid errors and maintain accuracy
- Proactive & Takes Initiative – Anticipates needs, addresses issues without being asked, and actively works toward goals
- Accountable & Responsible – Dependable in meeting deadlines and following through on commitments
- Sales-Oriented – Uses product knowledge and relationship-building skills to recommend the best solutions and drive results
Skills & Abilities
- High school diploma or GED required
- Bilingual (Spanish) preferred, but not required
- 1–2 years of experience in customer service, sales support, administrative assistance, or a related field
- Basic computer proficiency, including Microsoft Word, Excel, and general internet navigation
- Familiarity with point-of-sale (POS) systems and order entry platforms preferred
- Ability to learn new software quickly and use technology to streamline daily tasks
Apply to join our team today!
Skills Required
- High school diploma or GED
- 1-2 years of experience in customer service, sales support, administrative assistance, or a related field
- Basic computer proficiency, including Microsoft Word, Excel, and general internet navigation
- Ability to learn new software quickly and use technology to streamline daily tasks
- Customer-focused approach and ability to understand customer needs
- Strong written and verbal communication skills
- Detail-oriented and accurate task, order, and information management
- Proactive, self-motivated, and initiative-taking
- Accountable, dependable, and responsible follow-through
- Sales-oriented approach with product recommendation and relationship-building skills
- Bilingual Spanish language skills
- Familiarity with POS systems and order entry platforms
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
S&S Firestone, Inc. is one of the largest independent tire distributors in the U.S., established in 1974. They operate retail, commercial, and wholesale tire services, providing tires, wheels, and auto accessories.
