Customer Service
1. Resolving customer inquiries in an appropriate and timely manner through calls, email and online chat.
2. Be able to analyze client's complaints and questions, reflect abnormal incidents and offer useful suggestions.
3. Provide excellent customer service that keeps the customer coming back.
4. Respond to customer inquiries in a clear and concise manner while also keeping up with the speed that is expected from a chat and email platform.
5. Be familiar with websites of our company and be capable of understanding the operation process and promotion activities.
6. Represent and protect the brand ensuring each customer connection is professional and accurate.
7. Work as part of sales/marketing team to drive positive sales and customer approval/ satisfaction rate
Others
1. Act as a front/ back liner to support the bone of the business.
2. Contribute to team effort by accomplishing related results as needed.
3. Perform other duties as assigned
Job Requirements
1. At least 1year cross-border e-commerce customer service representative.
2. Strong communication skills and excellent customer service.
3. Strong personal and organizational skills.
4. Excellent technological skills to effective.
5. High attention to details.
6. Positive outlook towards employees. About UsSHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.
Skills Required
- At least 1 year experience in cross-border e-commerce customer service
- Strong communication skills
- Excellent customer service skills
- Strong personal and organizational skills
- Excellent technological skills
- High attention to details
- Positive outlook towards employees
SHEIN Technology LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SHEIN Technology LLC and has not been reviewed or approved by SHEIN Technology LLC.
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Fair & Transparent Compensation — Pay is considered market-competitive for many U.S. corporate, tech, and operations roles, with robust total compensation ranges in product, design, sales/ops, analytics, and finance. Overall sentiment in the U.S. leans moderately positive, though outcomes differ by role and location.
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Healthcare Strength — Health coverage typically includes medical, dental, and vision alongside company‑paid life/AD&D, short- and long‑term disability, and an Employee Assistance Program. Tax‑advantaged options such as an HSA with employer funding and FSAs further strengthen the medical offering.
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Wellbeing & Lifestyle Benefits — LA HQ amenities feature weekly catered lunch, office snacks and beverages, on‑site gym access, a pet‑friendly environment, company events and swag, and a shuttle to LA Union Station. Product discounts are also part of the overall package.
SHEIN Technology LLC Insights
What We Do
SHEIN Technology is a U.S. technology company. Founded in 2012, SHEIN is a leading global online retailer with operations in Guangzhou, Los Angeles and Singapore, along with other key markets. SHEIN reaches consumers across more than 150 countries and regions around the world. We place a premium on choice, delivering more than 6,000 new fashion, beauty and lifestyle products daily with more than 600,000 items available. Our mission is to help people express their individuality through the latest trends that are accessible and affordable. To learn more about SHEIN, follow us at shein.com, instagram.com/sheinofficial and youtube.com/shein Below is more information about our teams. SHEIN Global Security & Risk Management is a global security organization that oversees security infrastructure, risk management, data privacy, governance and regulatory compliance across SHEIN’s global footprint. It is composed of a team of security professionals, innovators and thought leaders that have had decades of global security experience, led large scale transformations, and served in Fortune 500 executive roles. Here, innovation isn’t simply about protecting and defending our company. We develop solutions that are practical today and scalable tomorrow; and we create collaborative teams dedicated to innovation across each of our businesses to share our common values and vision.
Why Work With Us
SHEIN Technology has the backing of a top global e-commerce company but currently functions like high-growth tech start-up. With plans to continue scaling our US technical teams through 2023, working for SHEIN Technology offers a unique opportunity for personal progression and ability to make an impact on large-scale projects
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