Customer Service
1. Resolving customer inquiries in an appropriate and timely manner through calls, email and online chat.
2. Be able to analyze client's complaints and questions, reflect abnormal incidents and offer useful suggestions.
3. Provide excellent customer service that keeps the customer coming back.
4. Respond to customer inquiries in a clear and concise manner while also keeping up with the speed that is expected from a chat and email platform.
5. Be familiar with websites of our company and be capable of understanding the operation process and promotion activities.
6. Represent and protect the brand ensuring each customer connection is professional and accurate.
7. Work as part of sales/marketing team to drive positive sales and customer approval/ satisfaction rate
Others
1. Act as a front/ back liner to support the bone of the business.
2. Contribute to team effort by accomplishing related results as needed.
3. Perform other duties as assigned
Job Requirements
1. At least 1year cross-border e-commerce customer service representative.
2. Strong communication skills and excellent customer service.
3. Strong personal and organizational skills.
4. Excellent technological skills to effective.
5. High attention to details.
6. Positive outlook towards employees. About UsSHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.
What We Do
SHEIN Technology is a U.S. technology company. Founded in 2012, SHEIN is a leading global online retailer with operations in Guangzhou, Los Angeles and Singapore, along with other key markets. SHEIN reaches consumers across more than 150 countries and regions around the world. We place a premium on choice, delivering more than 6,000 new fashion, beauty and lifestyle products daily with more than 600,000 items available. Our mission is to help people express their individuality through the latest trends that are accessible and affordable. To learn more about SHEIN, follow us at shein.com, instagram.com/sheinofficial and youtube.com/shein Below is more information about our teams. SHEIN Global Security & Risk Management is a global security organization that oversees security infrastructure, risk management, data privacy, governance and regulatory compliance across SHEIN’s global footprint. It is composed of a team of security professionals, innovators and thought leaders that have had decades of global security experience, led large scale transformations, and served in Fortune 500 executive roles. Here, innovation isn’t simply about protecting and defending our company. We develop solutions that are practical today and scalable tomorrow; and we create collaborative teams dedicated to innovation across each of our businesses to share our common values and vision.
Why Work With Us
SHEIN Technology has the backing of a top global e-commerce company but currently functions like high-growth tech start-up. With plans to continue scaling our US technical teams through 2023, working for SHEIN Technology offers a unique opportunity for personal progression and ability to make an impact on large-scale projects
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