While projecting a professional image, assist Customer, Bankers, and internal departments with the Banks Digital products including, but not limited to: Digital Banking, Bill Pay, E-Docs, Mobile Deposit, Armstrong Anywhere, Zelle, all Banno services, and any new service introduced into Digital Operations. Support Customers and Bankers in the digital growth of the Bank. Respond to inquiries and resolve issues as needed.
Tasks- Ensure that customers are assisted promptly, primarily by telephone or electronically and by meeting or exceeding Bank principles as identified in the SMILE program.
- Act as liaison between the various vendors of our Digital Products and branch staff.
- Maintain technical expertise and knowledge of Digital Products and services.
- Support all Digital Product implementations, conversions, or upgrades.
- Meet accuracy and correctness of work standards as required.
- Actively engage in identifying and working on process and system improvements.
- Participate with team and other internal departments on process improvement projects and activities.
- Resolve customer inquiries, complaints, and disputes in regards to Digital Products.
- Actively work with all departments to provide necessary assistance to serve customers needs.
- Other duties, as assigned.
What We Do
Armstrong Bank is a family-owned, community-focused bank serving individuals and businesses across northeast Oklahoma and west Arkansas. Established in 1909, it provides personal and business banking, checking and savings accounts, consumer and commercial lending, treasury and payment solutions, credit cards, and digital banking. The bank emphasizes accessible, dependable service through online, mobile, and in-person channels, with locations throughout its regional market.
