Position Title: Customer Service Representative (CSR)
Reports To: General Manager
A. Primary Purpose of Job:
The Customer Service Representative (CSR) is responsible for providing fast and friendly service to each customer.
B. Duties and responsibilities for this position:
• Cooperate with and interact in a productive way with fellow employees.
• Be able to work and stand for up to eight hours.
• Be able to read, understand, write, and communicate in the English language.
• Be able to perform mathematical calculations when completing store forms.
• Be able to check identification and pricing of merchandise.
• Be able to lift, carry and push up to 50 pounds, carry milk cartons, bag-in-the-box soft drink containers, etc. several times a shift.
• Be able to stock shelves and coolers.
• Be able to retrieve merchandise for customers.
• Be able to tolerate exposure to cleaning products and sanitizing solutions.
• Be able to clean all windows and change gas price signs.
• Be able to sweep and mop floors, dust shelves, remove and transport trash containers placing them in outside bin.
• Be able to clean the parking lot and grounds surrounding the store.
• Be able to enter and work in a cooler up to 45 minutes at a time, with temperatures of 36-40 degrees.
• Be able to enter and work in freezer up to 10 minutes at a time, at a temperature of 0 degrees.
• Have the ability to learn and work on a computer.
Work Hours
The CSR Position is an hourly position. The work schedule for the position will be the responsibility of the General Manager. There are no guaranteed number of hours per week. This position could be full or part-time. This position requires availability to work on any scheduled shift.
Perform such similar, comparable, or related duties as may be required or assigned.
Skills Required
- Ability to provide fast, friendly customer service
- Ability to stand and work up to eight hours
- Proficient in reading, writing, and communicating in English
- Ability to perform basic mathematical calculations for store forms
- Ability to check identification and pricing of merchandise
- Ability to lift, carry, and push up to 50 pounds repeatedly
- Ability to stock shelves, coolers, and retrieve merchandise for customers
- Tolerance for exposure to cleaning products and sanitizing solutions
- Ability to clean windows, change gas price signs, sweep, mop, and remove trash
- Ability to clean parking lot and store grounds
- Ability to enter and work in cooler (up to 45 minutes) and freezer (up to 10 minutes)
- Ability and willingness to learn and work on a computer
- Availability to work any scheduled shift; hours assigned by General Manager
What We Do
BFS Foods (BFS Companies) is a diversified business based in Morgantown, West Virginia, that owns and operates convenience stores and branded quick-service restaurants across West Virginia, Pennsylvania, Maryland, and Ohio. The company also provides agricultural products and services to farmers and homeowners, as well as residential and commercial heating fuels including propane and heating oil.
