CSR (55675)

Mike’s Mechanical is hiring for a Customer Service Representative. Servicing the Lewis & Clark Valley for over 30 years with an A+ Rating with the Better Business Bureau, we're looking for motivated and hardworking individuals to join our team! For over 30 years Mike’s has been committed to taking care of the Lewis/Clark Valley’s comfort needs. What started out as a small HVAC service and install company has grown to include electrical and plumbing for all types of residential and commercial projects.

Job Title: Customer Service Representative
Location: Lewiston, ID 83501
Pay: From $16/HR, Depending on Experience
Schedule: Monday - Friday, 7:45AM-4:45PM
Benefits: 401K with up to a 4% employer match. Medical, dental, and vision–100% paid for by the employer. Paid holidays, vacation, sick pay
Position Type: Full-time

The Customer Service Representative acts as the first point of contact for all office guests and is responsible for providing excellent customer service upon their arrival and ensuring their needs are met during their visit. The Customer Service Representative is also the first point of contact for incoming calls and is responsible for answering calls, determining their purpose, and scheduling appointments or directing to appropriate department and/or staff while providing exceptional customer service.

Customer Service Representative Position Summary:

• Greet all customers, determine their needs, and direct to proper personnel
• Answer calls providing excellent customer service, determine their needs, and schedule appointment or route calls/messages to appropriate department and/or personnel
• Return customer calls to book appointments
• Updating customer contact information in our system
• Collect customer payments
• Data entry
• Creation of spreadsheets or documents
• Organizing information from reports or spreadsheets
• Assist accounts payable with document sorting and matching
• Assists management team and other departments as needed
• Other administrative duties as needed
• Other duties as assigned

Customer Service Representative Required Knowledge, Skills, and Experience:

• Outstanding Customer Service both in person and over the phone
• Excellent communication both verbally and written
• Basic understanding of administrative and clerical procedures and systems
• Proficient with Excel, Word, Outlook and other related software
• Strong multitasking ability
• Must be able to work independently as well as part of a team
• Upbeat Personality
• Organized
• Adaptable to change
• Ability to quickly learn new computer software helpful
• Previous office or scheduling experience helpful

Competencies 

Excellent communication skills including active listening. Strong written and verbal communication skills. Service-oriented and able to resolve customer grievances. Ability to handle sensitive customer concerns while proactively recommending solutions that meet the customer and company needs. Ability to prioritize tasks according to importance in a fast-paced environment. 

Education and Experience 

Requires a high school diploma and/or equivalent. Previous customer service experience is preferred. Must have experience with Microsoft Office Suite.