CSO Director

General Position Summary:

Responsible for the overall management of the Cage Slots Operations Department while complying with all applicable company and gaming regulatory requirements.

Essential Functions/Major Responsibilities:

• Operates the CSO Department according to the department’s policies and procedures, MICS, State Compact, Appendix X & X2, Tribal Internal Controls Standards and Title 31
• Develop policies and procedures for the department including outline for implementation and training of personnel
• Responsible for all areas of performance management to include, hiring, training, employee evaluations, coaching and corrective action throughout the department
• Responsible for the development and execution of the department budget to include profit and loss analysis review
• Oversees the preparation of all reports and documentation used to track profit and loss and makes recommendations to Executive Management on trends, revisions, etc.
• Prepares and reviews all financial data related to the operation of the slot machines
• Establishes and maintains all second party cash procurement systems
• Works diligently to coordinate, secure and negotiate service contracts, which best serve the needs of PME’s business endeavors
• Works cooperatively with the Legal Department to ensure contract compliance

Secondary Functions:

• Works closely with Marketing to develop promotions, tournaments or other revenue generating ideas
• Oversees customer and employee relations
• Handles all customer disputes not resolved by the manager
• Promotes Core Values, Mission and Vision
• Other duties as assigned

Specific Job Skills:

• Proficient in MS Office
• Possesses a thorough knowledge of financial data and is able to interpret and prepare reports to include, but not limited to, annual budgets, labor budgets and CAPEX management
• Accurately tracks profit and loss statements and other key metrics
• Demonstrates an understanding of currency equipment and its functionality
• Possesses an in-depth knowledge of electronic gaming, including its components, functionality and PAR sheets, gaming servers, Casino Management System and its applications
• Experience in high volume cash handling or casino cage operations
• Demonstrates strong analytical and problem-solving skills
• Knowledge in electronic gaming, including rules, procedures and regulation of games
• Experience in personnel management, hiring, disciplinary actions, performance reviews, training and staff development
• Marketing and public relations experience
• Leadership and team building experience
• Strong supervisory skills and negotiation skills

Education and/or Experience:

High school diploma or GED required. Management and leadership training are required. Business/Accounting degree/certificates are highly recommended. A minimum of five or more years of Slots, Casino Cage experience and high-volume cash handling required. A minimum of five years of supervisory/management experience required.

Job Conditions:

Working conditions include working in an office setting and on the casino floor. Hours may vary, including evening, weekends, holidays. Extended periods of standing, smoky and noisy environment, with frequent interruptions. Position requires being on-call 24 hrs per day, seven days a week for emergencies.

Physical Requirements:

Manual and finger dexterity for operation of computers and other office equipment. Required to sit and/or stand for extended periods of time. May be required to lift 25 lbs.