Orange is the next generation telecom operator on the Belgian and Luxembourgish market and digital transformation is one of our strategic priorities. To carry this out, we are continuously investing in our talents to log into all of tomorrow’s challenges.
Would you like to help us make a difference for Orange Belgium’s customer experience?
Then you might be glad to know that we are looking for a passionate Customer Excellence Representative to join our Customer Service Operations department.
Your key responsibilities:
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As Customer Excellence Representative, you handle & coordinate the most complex complaints of dissatisfied customers coming from different channels (Social Media, Mediator, Press, Communities,...).
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You offer consistent and customer-focused answers, within agreed SLA, to ensure customer satisfaction & engagement towards our company.
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You act as an ambassador by promoting & defending Orange’s image & brand on Digital Channels and in all actions taken.
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You participate to the digital evolution of Customer Support by sharing feedback, developing the chat & chatbot services and the promotion of the community
Are you the profile we are looking for?
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You have experience in a customer service environment
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You are analytical skills and have a problem solving mindset
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You are digital savy and you have good knowledge of social media (Twitter, Facebook, Forum, Chat)
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Communication has no secret for you: you possess excellent communication and writing skills
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You are fluent in Dutch & French (speaking & writing - the written skills are very important) and you have a reasonable level of English (speaking & writing)
Why should you join us?
You will be part of a fun and dynamic working environment where your contributions will be valued and where you will have every opportunity for personal development. Moreover, you can look forward to a competitive compensation and benefits package.
We propose homeworking 60% of the time.
What We Do
Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business. In February 2023, the Group presented its strategic plan « Lead the future », built on a new business model and guided by responsibility and efficiency. « Lead the future » capitalizes on network excellence to reinforce Orange's leadership in service quality.
