CSM - Customer Success Manager

🌍 Customer Success Manager – Cloudflare Integration | Dubai, UAE

Location: Dubai, UAE (Relocation supported for regional candidates)
Team: Cloudflare Integration & Cybersecurity Services
Reports to: Director of Cloudflare & Cybersecurity
Seniority Level: Mid-Level
Employment Type: Full-Time

🧩 About the Role

Brixio is seeking a Customer Success Manager (CSM) to drive our Cloudflare service delivery and client success across the Middle East. Based in Dubai (or relocating from the region), this is a highly-visible, client-facing role for someone who can confidently manage enterprise accounts, align technical delivery with business needs, and drive value throughout the post-sales lifecycle.

You will be the primary point of contact for new and strategic accounts — responsible for onboarding, project coordination, renewals, and day-to-day client relationships. The role offers autonomy, impact, and growth within a fast-moving international environment.

🛠️ Key Responsibilities

• Customer Onboarding & Planning
• Lead and structure the onboarding process for Cloudflare services.
• Create and maintain customer success plans with measurable KPIs.
• Primary Client Interface
• Serve as the go-to contact for all client communications and service requests.
• Own the customer relationship, escalate issues when needed, and ensure client satisfaction.
• Project & Resource Coordination
• Collaborate with our technical and delivery teams across Brixio’s global offices.
• Ensure clear communication, deadlines, and successful implementation of services.
• Insights, Reporting & QBRs
• Drive performance reviews, ROI metrics, and regular reporting (including QBRs).
• Provide proactive recommendations based on usage, risk, and future opportunities.
• Retention & Growth
• Own MRR and renewal targets; support upsell/cross-sell strategies with the account team.
• Actively mitigate churn and ensure high customer health scores.

🎯 Who We're Looking For

Required Profile

• Location:
• Already in Dubai OR
• Open to relocating (must have prior Middle East experience with enterprise clients)

Experience

• 7–10 years in customer-facing roles (CSM, TAM, Post-sales, or CX) in cloud, cybersecurity, or networking
• Has managed demanding enterprise accounts (e.g., banking, telecom, public sector)
• Proven ability to drive software adoption, retention, and client success

Skills

• Strong understanding of Cloudflare solutions (WAF, CDN, ZTNA, SASE/SSE)
• Confident in leading QBRs, managing stakeholders, and resolving service issues
• Fluent in English and Arabic
• Comfortable with KPIs tied to MRR, and ARR growth

💡 Why Join Brixio

• Strategic Cloudflare partner across EMEA
• Agile company with global talent and local delivery power
• High-impact role with visibility across strategic accounts
• Opportunity to grow into regional leadership or technical advisory roles
• Based in Dubai – tax-free, diverse, and tech-driven