The Ed Napleton Automotive Group is looking for our next CSI Coordinator. This is an exciting opportunity in a growing, fast-paced industry.
Located at River Oaks KIA, the CSI Coordinator is responsible for assisting the service department to obtain guest feedback on manufacturer surveys and to follow up to help address and resolve opportunities and grow top-tier results and service experiences.
Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.
What We Offer:
- Potential pay of $17.00+ per hour (Based on Experience)
- Family Owned and Operated – 90+ years in business!
- Medical, Dental, and Vision Insurance
- 401K and additional benefits
- For additional benefit information please go to: NapletonCorp.MyBenefitsLibrary.com
- Paid Vacation and Sick Time
- Paid Training
- Discounts on products, services, and vehicles
- Growth opportunity and career path to Service Advisor, Service Manager, Regional Fixed Operations
Job Responsibilities:
- Download and create reports from manufacturer surveys
- Reviews Survey feedback with Manager
- Follow up with guest on incomplete surveys to build survey response
- Follow up with guest in partnership with Service Manager to address and resolve any concerns
- Answer phone calls for the Service Department
- Assist with scheduling appointments in the Service Department
Job Requirements:
- High school diploma or equivalent
- 2+ years of Automotive Dealership experience
- CDK experience preferred
- Excellent oral communication skills.
- Ability to communicate customers' interests needs and requests to management and sales personnel.
- 18+ years of age or older to comply with the company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
Skills Required
- High school diploma or equivalent
- 2+ years of automotive dealership experience
- Excellent oral communication skills
- Ability to communicate customers' interests, needs, and requests to management and sales personnel
- At least 18 years of age to comply with the company driving policy
- CDK experience
What We Do
Napleton River Oaks Kia is a dealership in Lansing, IL, specializing in new and used Kia vehicles. As part of the Ed Napleton Automotive Group, they provide a comprehensive range of automotive sales and service, including repair and maintenance, operating out of a state-of-the-art facility with over 22 service bays and an automatic car wash.
