CSE Administrator Intern

About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP's:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest  first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
Job Description:
 This internship offers an exciting opportunity to develop practical skills in client relationship management, service delivery, operations, stakeholder engagement, and customer experience while working alongside experienced professionals.

Responsibilities:
 During the internship, you will gain practical exposure to:

    Assisting with client communications and correspondence.
    Supporting the coordination and tracking of incidents, service requests, and client queries.
    Maintaining operational records and assisting with reporting activities.
    Assisting in the preparation of service review meetings and client presentations.
    Supporting stakeholder engagement activities across various teams.
    Contributing to process improvement and customer experience initiatives.
    Collaborating with internal teams to ensure timely resolution of client requests.
    Providing general administrative support to the CSE team.
    End-to-end payment processing operations. 
    Client relationship management and customer service excellence. 
    Incident and service request management processes. 
    Operational reporting and performance monitoring. 
    Stakeholder management and professional communication. 
    Continuous improvement initiatives and customer experience enhancement. 
    Business operations within a leading payments and fintech environment.
 

Minimum Requirements

Applicants must have completed a qualification in one of the following fields:
    Business Management 
    Information Systems 
    Customer Relationship Management 
    Operations Management 
    Or a related field

Skills and Competencies

Successful candidates should demonstrate:
•    Strong verbal and written communication skills. 
•    Customer service orientation with excellent relationship-building abilities. 
•    Strong analytical and problem-solving skills. 
•    Ability to work effectively within cross-functional teams. 
•    Excellent attention to detail and accuracy. 
•    Ability to manage multiple priorities in a fast-paced environment. 
•    Strong organisational and administrative capabilities. 
•    Positive attitude and willingness to learn. 
•    An interest in payments, operations, and customer service excellence

Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.