GEC Media Group Jobs

CSC Centre Head / Operations Manager

GEC Media Group

CSC Centre Head / Operations Manager

Posted 5 Days Ago

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Bhubaneswar, Khordha, Odisha, IND

In-Office

Senior level

Digital Media • Events • Information Technology • Consulting

The Role

Lead and run the Bhubaneswar CSC: hire and manage an 8–14 person multi‑pillar team, own office operations and budget, ensure cross‑BU service delivery, maintain AI agent infrastructure (N8N + Claude), develop and enforce SOPs, drive automation and productivity improvements, and serve as primary escalation to Dubai HQ.

Summary Generated by Built In

Key Responsibilities

Team Leadership & Centre Operations

●Hire, onboard, and manage a team of 8–14 specialists across 4 pillars: CIO & Events, Digital & Content,

Operations & Finance, AI & IT

●Set daily, weekly, and monthly targets for each team member; conduct weekly 1:1s and monthly KPI

reviews

●Maintain the daily async stand-up reporting rhythm to Dubai HQ via Slack/Zoho Cliq

●Own the Bhubaneswar office operations — vendor contracts, facilities, IT, compliance

●Manage the CSC budget (INR); produce monthly cost-vs-budget report for Tushar

Cross-BU Delivery

●Ensure every GEC business unit receives its agreed service level from the CSC — CIO outreach, event

pipeline, lead generation, campaign execution, MIS reporting, account management

●Chair the weekly cross-pillar sync; resolve resource conflicts; prioritise based on revenue impact

●Serve as the primary escalation point for all Dubai HQ requests to the CSC team

AI & Process Governance

●Align with GEC Digital for the AI agent infrastructure (N8N + Claude API); work with the GEC Digital to

ensure all 12 agents are running, maintained, and continuously improved

●Own all CSC SOPs — create, document, and enforce standard operating procedures for every function

●Drive continuous improvement: identify manual processes that can be automated; champion the 10x

productivity mandate

Requirements

Must-Have

●5–7 years of experience in BPO, contact centre operations, B2B marketing operations, or digital agency management

● Proven experience managing a team of 8+ people in a multi-function environment

● Experience working with international clients or remote reporting to senior leadership

● Strong command of CRM systems — Zoho CRM preferred; Salesforce acceptable

● Excellent written and spoken English — will communicate daily with Dubai HQ leadership

● Demonstrated experience with project management and SOP development

● Comfortable with technology: understands email marketing, LinkedIn outreach, VoIP telephony, basic AI/automation concepts

Strongly Preferred

● Experience in a media, events, or B2B demand generation company

● Exposure to AI automation tools or willingness to learn rapidly

● Prior experience setting up or scaling a new team or office from scratch

● MBA or equivalent post-graduate qualification

Skills Required

5-7 years of experience in BPO, contact centre operations, B2B marketing operations, or digital agency management
Proven experience managing a team of 8+ people in a multi-function environment
Experience working with international clients or remote reporting to senior leadership
Strong command of CRM systems (Zoho CRM preferred; Salesforce acceptable)
Excellent written and spoken English
Demonstrated experience with project management and SOP development
Comfortable with technology: email marketing, LinkedIn outreach, VoIP telephony, basic AI/automation concepts
Experience in a media, events, or B2B demand generation company
Exposure to AI automation tools or willingness to learn rapidly
Prior experience setting up or scaling a new team or office from scratch
MBA or equivalent post-graduate qualification

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The Company

38 Employees

Year Founded: 2012

What We Do

GEC Media Group is a leading international media house headquartered in Dubai, specializing in ICT publications, events, and research. Operating across the Middle East, Africa, South East Asia, and the USA, the company develops innovative digital media platforms and provides specialized services in events marketing, lead generation, and strategic communication to help enterprises and executives shape the future of business.