CSA Chicagoland

Client Service Associate

Forum Financial Management, LP

WWW.FORUMFINANCIAL.COM

Forum Financial Management, LP is a rapidly growing Registered Investment Advisory Firm (RIA) with more than $9.0 billion in assets under management. Forum was founded in 2002 and became an independent RIA advisory firm in 2009. At Forum, we use a highly diversified investment strategy derived from decades of academic research. While this strategy has been called many things, we think the term “evidence-based investing” best describes this approach. We strive to take the emotions out of investing and counsel clients to avoid making short-sighted moves based on current market conditions.

We are looking to add a Client Service Associate to join our team in our Lombard office. The primary role is direct client contact to service new and existing accounts while working with the Financial Advisors who have the primary client relationships.

Job Responsibilities:

In this role, you will be responsible for but not limited to the following:

Client Facing

• Deliver exceptional client service and provide operational and administrative support to the firm’s financial advisory team
• Facilitate various transactions and complete necessary paperwork on behalf of clients, including but not limited to, initiating money movements, establishing new investment accounts, transferring accounts, closing accounts, and account maintenance
• Collaborate with the Firm’s third-party custodian service teams and various other entities to carry out client services
• Ensure accurate record keeping and documentation of all client and vendor interactions using our customer relationship management (CRM) tool
• Help teach clients how to utilize our client facing technology systems
• Scheduling and preparation of client meetings
• Ongoing maintenance of client electronic files
• Assist with ad hoc projects, and help to maintain and improve firm processes and workflows to create efficiency
• Provide ongoing service in accordance with company and vendor policies, practices, and regulations

The ideal candidate will have the following skills:

• Bachelor’s degree preferred
• Experienced working in a Registered Investment Advisory firm or operations for a Securities Broker-Dealer is preferred
• Familiar with paperwork and processes of Charles Schwab is preferred
• Proficiency in Microsoft Excel and Word
• Self-motivated with ability to work independently and within in a team environment
• Meticulous attention to detail
• Ability to multitask and move attention and effort back and forth between two or more activities when engaged in them at the same time
• Ability to prioritize list of outstanding tasks to effectively handle urgent matters
• Strong verbal and written communication skills
• Strong ability to quickly learn new technology and digital systems

Salary and Benefits

• Competitive salary based on experience
• A full benefits package including Health, Dental, Disability and Life Insurance
• A 401k plan that includes a company match
• Paid Time Off

Location

This is a hybrid role, working a few days in the office and a few days remote. We have an office in Lombard as well as Northfield so depending on the candidate’s location, they can work onsite at either/both locations.