JOB DESCRIPTION
Summary
Reporting to CS&I US Business Development Director, the CS&I Business Development Manager is primarily responsible for supporting all sales efforts related to CS&I (Customer Solutions & Innovation) business for their respective regions. This will include assessing the Regional TAM, developing a Regional Sales plan aligned with corporate strategy and executing the plan. The ideal candidate will function as a highly skilled entrepreneur who will lead the CS&I (aftermarket) sales efforts for their assigned region or customer group, engage directly with customers to understand their needs and collaborate within the matrix organization supporting his / her plan, with the objective to resolve barriers undermining the effectiveness of selling strategies and close impactful sales deals.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
(1) Proliferate & implement the CS&I product-selling strategies
- Responsible for selling all of Axcelis’ CS&I products in an assigned territory, industry segment, or accounts and successfully meeting revenue targets and other company goals.
- Technical and commercial proficiency with CS&I innovation roadmap (current and future products). Ability to communicate the integration of the product mix to maximize customer value & revenue potential.
- Provides accurate forecast visibility and timely addresses deviations that might affect current and future performance
- Aftermarket Product line/segment strategy definition, requirements analysis
- Develop comprehensive service contract offerings based off of Axcelis core service business model
- Demonstrate the ability to integrate high value products of innovation with spares, consumables, and repair.
- Collaborate with the extended regional sales team to combine new system sales with CS&I products for long term agreements to protect and preserve aftermarket business.
- Assisting in the development and deployment of account and territory plans, completing call plans, driving completion of CS&I product selling action items and acting as customer advocate towards internal Axcelis functions.
- Identify customer solution opportunities across all Axcelis CS&I products.
- Collaborates with Customer Satisfaction and Account Management to collect data and resolve high level problems maximizing CS&I solutions.
- Provide quantitative reports that align activities with revenue targets and the status of such for all CS&I product offerings (such as but not limited to used tools, upgrades, trainings, parts, spares, repair and other service contracts)
- Maintains updated system status (CRM) for all opportunities
- Attends Global “CS&I Support” meeting to ensure alignment between sales activities and Axcelis Material Planning.
(2) Contributing to Customer Satisfaction:
- Address customer requirements and find solutions for non-standard service products for a customer-Axcelis win-win-situation.
- Customer escalation management/coordination as it relates to CS&I product sales.
- Development of “voice of the customer” system and implementation of regional feedback to the CS&I product line organization
Competencies
In addition to demonstrating Axcelis Attributes and Behaviors the employee will be subject to all Axcelis employee policies and to both quantitative and qualitative assessments of performance. Additional competencies required to be successful in this job include:
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate’s or Batchelor’s degree from college or university and 5+ years related experience and/or training, or equivalent combination of education and experience. Degree preferred: Technical Degree, Bachelor’s preferred
Certificate/Licenses/Special Requirement
Travel on short notice. Percent of travel required up to 50%
Have a valid passport.
Have a valid driving license
Other Skills and Abilities
Ability to read, write, comprehend and speak English sufficiently well to perform job functions.
In depth knowledge of the worldwide semiconductor industry, global accounts, and Axcelis Global Support Business. Axcelis product knowledge required. Person has or will acquire knowledge of Axcelis internal support processes (e.g. INSIGHT, etc.) and accepts responsibility to overcome and/or improve weak processes to satisfy the customer. Ability to effectively operate word processing, spreadsheet, presentation and database software. Strong verbal and written communications skills required.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The duties of this job expose employee to a typical office environment with typical office physical demands.
EQUAL OPPORTUNITY STATEMENT
It is the policy of Axcelis to provide equal opportunity in all areas of employment for all persons free from discrimination based on race, sex, religion, age, color, national origin, disability status, medical condition (including pregnancy), veteran status, sexual orientation, marital status, or any other characteristic protected by federal, state or local law. Axcelis will provide reasonable accommodation necessary to enable a disabled candidate or employee to perform the essential functions of the position, unless the accommodation would create an undue hardship for the Company.
U.S. BASE SALARY RANGE
$92,050.00 - $187,312.20This base salary range reflects the typical compensation for this role across U.S. locations.
Our salary ranges are determined by role and level; individual pay is determined based on
multiple factors, including job-related skills, experience, relevant education or training, work
location, and internal equity. The range provides the opportunity for growth and progression as
you develop within the role.
Base pay is one part of our U.S. total compensation package which includes eligibility in the
Axcelis Team Incentive bonus plan, and comprehensive benefits package (for regular
employees working 20+ hours a week).
Skills Required
- Associate's or Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree, technical degree preferred
- 5+ years related experience
- Ability to travel on short notice up to 50%
- Valid passport
- Valid driving license
- In-depth knowledge of the worldwide semiconductor industry and global accounts
- Axcelis product knowledge
- Knowledge of Axcelis internal support processes (e.g., INSIGHT)
- Ability to operate word processing, spreadsheet, presentation and database software (e.g., Word, Excel, PowerPoint, CRM)
- Strong verbal and written communication skills and English proficiency
- Experience with forecasting, territory and account planning, and maintaining CRM for opportunity management
Axcelis Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Axcelis Technologies and has not been reviewed or approved by Axcelis Technologies.
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Healthcare Strength — Healthcare is considered robust, with medical (PPO), dental, and company‑paid life and disability coverage included. Coverage quality is characterized as strong across core offerings.
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Retirement Support — Retirement programs include a 401(k) with employer match in the U.S. and compliant retirement plans internationally. These offerings support long‑term savings across regions.
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Equity Value & Accessibility — Equity participation is accessible via an Employee Stock Purchase Plan available to employees in multiple countries. This ownership avenue is positioned as a notable component of total rewards.
Axcelis Technologies Insights
What We Do
Axcelis Technologies, Inc. is a world-leading provider of equipment and services to the semiconductor manufacturing industry. For over forty five years, chipmakers from around the globe have relied on Axcelis' tools and process expertise to form the transistors that power all electronics - from smartphones and laptops, cameras, personal music players and more. Our equipment portfolio comprises a powerful suite of manufacturing technologies for ion implantation, one of the most critical steps in the IC manufacturing process. In addition, we provide extensive aftermarket service and support, including spare parts, equipment upgrades, maintenance services, and customer training. Our customers include all of the 20 largest semiconductor manufacturers in the world. More than 3000 of our products are in use worldwide. At our Advanced Technology Center in Beverly, Mass., we collaborate with customers and other industry experts to develop next-generation applications and process capabilities. We support our customers with a worldwide network of 38 field offices in 10 countries. In all that we do, our strategy is singular: align every Axcelis innovation and success with our customers' goals. We strive to understand the entirety of their challenges and stand ready to deliver the technology, service and support they need to succeed.
