CS - HMI Technical Support Engineer - Hsinchu

Reposted 5 Days Ago
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Hsinchu County
In-Office
Mid level
Semiconductor
The Role
The role involves solving technical problems related to e-beam technology, ensuring machine uptime, and coordinating with various teams for issue resolution.
Summary Generated by Built In

Knowledge:
Understand the working principle of e-beam and be able to apply its principle knowledge on the machine

Skill:
Lands requirements on performance, diagnostics and usability covering multiple competencies and use-cases in early phases of product design
Provide solutions based on existing data and identify problems

Behavior:
Proactive and dedicated to problem solving, able to break down problems and resolve practical issues with logistics units.

Technical:
Independent and knowledgeable about a large amount of information integration, handling different technical support CS
Integrate and coordinate technical issues with back-end services and tracking
Technically mature within primary competency, growing expertise in sub-competencies. Experienced escalation handler in primary competency, able to support most escalations within primary competency.
=====================================

Key Responsibility
100% (Execution) – >90% (Interpretation)

Responsible for SBI or NPI or MBI 1st line problem solving
As a expert in a certain technology
Consolidate issues and resolve issues jointly with GSC/DE follow process
Ensure machine Uptime and tracking in each district
Independently GSC / DE special action item.
Estimate plan and consolidate clarify issue.

Personality:

High autonomy
E-beam Certain Skill

Business Impact:

Travel Site Region

Others:

Good Communication (in Chinese/English) skills
Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

Top Skills

E-Beam Technology
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The Company
HQ: Veldhoven
34,760 Employees
Year Founded: 1984

What We Do

ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations across Europe, Asia and the US.

Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering.

Because ASML spends more than €2 billion per year on R&D, our teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.

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