Why Join This Team?
- Support cutting-edge semiconductor inspection and metrology technologies.
- Work closely with global D&E and engineering teams.
- Participate in next-generation platform upgrades and new product introductions.
- Develop expertise in advanced troubleshooting and system optimization.
- Play a key role in supporting the rapid expansion of semiconductor manufacturing in Taiwan.
As a Customer Support Technical Support Engineer (TSE), you will be responsible for providing advanced technical support for ASML semiconductor equipment at customer sites. You will troubleshoot complex system issues, perform diagnostics and repairs, support machine upgrades and installations, and collaborate with global engineering teams to ensure high equipment availability and customer satisfaction.
This role requires strong technical problem-solving skills, the ability to work independently in a fast-paced environment, and a commitment to continuous learning in advanced semiconductor technologies.
Role and ResponsibilitiesTechnical Problem Solving- Analyze and resolve complex equipment issues that require advanced troubleshooting.
- Conduct root cause analysis and implement effective corrective actions.
- Support escalation cases and collaborate with internal experts when necessary.
- Perform preventive and corrective maintenance on semiconductor equipment.
- Execute hardware and software upgrades, adjustments, and system optimizations.
- Support equipment recovery and minimize customer downtime.
- Provide technical guidance and recommendations to customer engineers.
- Work closely with customers to ensure equipment performance and operational excellence.
- Maintain strong customer relationships through professional technical support.
- Plan and execute complex service activities, including upgrades, installations, and engineering changes.
- Coordinate resources, tools, spare parts, and documentation required for successful execution.
- Ensure compliance with safety and quality standards.
- Support training and knowledge transfer activities for field service engineers and customers.
- Contribute to service process improvements and best-practice sharing.
- Stay current with new product introductions (NPI) and emerging technologies.
- Bachelor's degree or above in Electrical Engineering, Electronics Engineering, Mechatronics, Mechanical Engineering, Physics, or a related technical field.
- Minimum 3-5 years of experience in semiconductor equipment support, manufacturing, or related high-tech industries.
- Experience with troubleshooting complex electromechanical systems.
- Experience working in customer-facing technical support environments is preferred.
- Knowledge of semiconductor manufacturing processes is highly desirable.
- Strong troubleshooting and analytical problem-solving abilities.
- Knowledge of electrical, electronic, mechanical, pneumatic, and hydraulic systems.
- Understanding of semiconductor equipment and manufacturing processes.
- Familiarity with data analysis and diagnostic tools.
- Ability to communicate technical information clearly to customers and internal stakeholders.
- Strong documentation and reporting capabilities.
- Effective teamwork and cross-functional collaboration skills.
- Customer-oriented mindset.
- Ability to work independently with minimal supervision.
- Strong organizational and planning skills.
- Continuous learning attitude and willingness to acquire new technical knowledge.
- Ability to perform under pressure and manage multiple priorities.
- Willingness to work at semiconductor customer sites.
- Availability for on-call support, shift work, and business travel when required.
- Ability to work in cleanroom environments and comply with safety regulations.
- English communication skills required; additional language skills are a plus.
- Candidates with experience in semiconductor lithography, inspection, metrology, or advanced process equipment are strongly preferred.
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Skills Required
- Bachelor's degree or higher in Electrical Engineering, Electronics Engineering, Mechatronics Engineering, Mechanical Engineering, Physics, or a related technical field
- Minimum 3–5 years of experience in semiconductor equipment support, manufacturing, or related high-tech industries
- Experience troubleshooting complex electromechanical systems
- Knowledge of electrical, electronic, mechanical, pneumatic, and hydraulic systems
- Strong technical troubleshooting and analytical problem-solving abilities
- Ability to communicate technical information clearly in English
- Ability to work independently with minimal supervision
- Willingness to work at semiconductor customer sites
- Availability for on-call support and shift work
- Ability to work in cleanroom environments and comply with safety regulations
- Experience in customer-facing technical support environments
- Knowledge of semiconductor manufacturing processes
- Experience with semiconductor lithography, inspection, metrology, or advanced process equipment
- Familiarity with data analysis and diagnostic tools
- Willingness to travel for business when required
ASML Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ASML and has not been reviewed or approved by ASML.
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Healthcare Strength — Health coverage is broad and employer‑funded to a significant degree, with multiple plan options plus mental health and wellness resources. Complementary offerings like onsite/virtual care, HSA contributions, and a gym subsidy strengthen the overall medical package.
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Parental & Family Support — Family‑forming benefits include paid parental leave, adoption assistance, IVF coverage, and practical supports like lactation rooms and milk‑shipment for travel. These provisions indicate substantial caregiving support across life stages.
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Leave & Time Off Breadth — Paid time off can reach a high ceiling when combining vacation and company holidays, with accruals increasing by tenure. Flexible workplace policies and a vacation sell‑back option add usability to the time‑off program.
ASML Insights
What We Do
ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations across Europe, Asia and the US. Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering. Because ASML spends more than €2 billion per year on R&D, our teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.
