Introduction to the job
Are you ready to be the key counterpart of responsible for service spare parts demand? Hermes Microvision Inc. (HMI), an ASML company, has been committed to the research and development of the most advanced E-beam Inspection (EBI) tools and solutions for the leading semiconductor manufacturing fabs.
Support customer routine cases and projects of e-beam defect inspection and metrology at customer sites. The holder of this position reports to the 1st line APPS leader and provides indirect and direct support to customers, and direct escalation and competency support to operations. This position is a Taiwan local hire.
Role and responsibilities
Provide technical support / recipe setup at customer sites.
Troubleshoots recipe / equipment problems.
Complete on-site diagnostics and service calls.
Responds to emergency service calls as required.
Instructs customer operating technicians on system operation and maintenance.
Help the sales department with customers needing help or advice in applying the company’s products.
Required Qualifications
BS engineering degree or equivalent experience. Masters Degree a plus. Engineers with greater than 2 years’ experience in a CS support department for high tech products.
Engineers with at least 1 years of semiconductor industry experience preferred.
Must take ownership for solving issues and ensures escalations take place.
Take proactive action for prevention or repeating error.
Capable of resolving most issues without assistance & highly independent in a shift position.
Ability to make decisions in the priority of problem solving.
Work unsupervised and be responsible for projects, track equipment performance and prepare technical reports.
Take initiative and ownership to increase skill and knowledge level in team.
Document knowledge systematically and in an accessible way.
Previous experience mentoring new hire engineers & helping integrate from a technical and procedural perspective.
Clear and effective communication skills required.
Proficient in C/Python/Matlab.
Proficient in MS Office (MS Word, Excel, PowerPoint).
Ability to thrive in a very dynamic and high pace environment.
Multi-task team player with good ability to work under different working environment pressures.
Excellent customer interface skills is required.
Open for cultural differences and able to work with a site of different cultures and WOW.
Motivated, pro-active, self-driven, and flexible.
Verbal and written language skills in English.
Working Schedule
Standard working hours: Monday to Friday, 09:00-18:00
Participation in a weekend on-call support rotation approximately once per month.
During on-call periods, onsite customer support may be required based on customer operational needs.
Flexibility to support customer escalations, critical operational activities, and project priorities outside regular working hours when required.
Travel %
20% (other TW TSMC Sites)
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Skills Required
- BS engineering degree or equivalent experience
- Master's degree
- >2 years experience in a customer support (CS) department for high-tech products
- At least 1 year semiconductor industry experience
- Take ownership for solving issues and ensure proper escalations
- Proactive actions to prevent recurring errors
- Capable of resolving most issues independently in a shift position
- Ability to prioritize and make decisions for problem solving
- Work unsupervised, manage projects, track equipment performance, and prepare technical reports
- Document knowledge systematically and accessibly
- Previous experience mentoring new hire engineers and integrating them technically/procedurally
- Clear and effective communication skills
- Proficient in C, Python, and Matlab
- Proficient in MS Office (Word, Excel, PowerPoint)
- Ability to thrive in a very dynamic and high-paced environment
- Multi-task team player able to work under pressure
- Excellent customer interface skills
- Open to cultural differences and able to work with diverse sites
- Motivated, proactive, self-driven, and flexible
- Verbal and written English language skills
ASML Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ASML and has not been reviewed or approved by ASML.
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Healthcare Strength — Health coverage is broad and employer‑funded to a significant degree, with multiple plan options plus mental health and wellness resources. Complementary offerings like onsite/virtual care, HSA contributions, and a gym subsidy strengthen the overall medical package.
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Parental & Family Support — Family‑forming benefits include paid parental leave, adoption assistance, IVF coverage, and practical supports like lactation rooms and milk‑shipment for travel. These provisions indicate substantial caregiving support across life stages.
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Leave & Time Off Breadth — Paid time off can reach a high ceiling when combining vacation and company holidays, with accruals increasing by tenure. Flexible workplace policies and a vacation sell‑back option add usability to the time‑off program.
ASML Insights
What We Do
ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations across Europe, Asia and the US. Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering. Because ASML spends more than €2 billion per year on R&D, our teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.
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