This role must be able to work onsite in San Jose on a regular basis.
Key Responsibilities
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Work closely with D&E and serve as the primary interface between D&E and Customer Support teams to transform technical knowledge and SOPs into standardized service procedures.
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Support on-site testing and validation activities to build product and system knowledge, enabling effective procedure development and knowledge transfer to Customer Support teams.
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Develop, maintain, and continuously improve service procedures to ensure accuracy, usability, and alignment with the latest product and service requirements.
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Monitor field feedback, analyze improvement opportunities, and resolve procedure-related comments in a timely manner to maintain procedure quality.
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Collaborate with cross-functional stakeholders, including D&E, Factory, and Customer Support teams, to ensure successful procedure deployment and adoption.
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Meet individual performance objectives by consistently delivering at least one procedure creation and four procedure comment resolutions per week.
Required Qualifications
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Bachelor's degree or above in Engineering, Electrical Engineering, Electronics Engineering, Mechanical Engineering, Mechatronics, Physics, or a related technical discipline.
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Strong analytical and problem-solving skills.
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Ability to interpret technical information and convert it into clear, structured documentation.
Confidential
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Strong communication and stakeholder management skills.
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Fluent in English, both written and verbal.
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Willingness to travel for testing, validation, and customer support activities when required.
Skills Required
- Bachelor's degree or higher in Engineering, Electrical Engineering, Electronics Engineering, Mechanical Engineering, Mechatronics, Physics, or a related technical discipline
- Strong analytical and problem-solving skills
- Ability to interpret technical information and convert it into clear, structured documentation
- Strong communication and stakeholder management skills
- Fluent English, written and verbal
- Willingness to travel for testing, validation, and customer support activities when required
- Ability to work onsite in San Jose on a regular basis
What We Do
Zealogics LLC provides a broad range of IT consulting, systems implementation and application outsourcing services through an optimized global delivery model. Zealogics builds deep knowledge of traditional product engineering across mechanical, electronics and software platforms, to enable clients to navigate their digital transformation. Zealogics values engineering techniques, automation frameworks, and reference models which are refined through engagements with Fortune 500 enterprises and OEMs. We combine customer-centric product strategies through a collaborative approach for execution. We help to harmonize processes, identify bottlenecks, and eliminate non-value tasks to deliver world-class products. With impeccable focus on client needs we connect specialized resources for the right positions, both for full time and contractual placements. Our long-term relationships with employees and clients have been built in an environment of integrity and commitment, with a shared goal of mutual success. Zealogics hires experienced people to solve a wide array of IT and Engineering challenges that our clients face. Our guarantee - Zealogics provides the best value services in town.
