The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.
Works from instructions and handles exceptions within these instructions, needs to make careful choices from learned options in comparable situations. Checks with senior technician or manager in prioritization and planning. Works under limited supervision of progress and results of followed procedures.
Participate in existing feedback loop processes and identify some learning opportunities. Contribute to existing continuous improvement activities.
To provide efficient and quality PM service, logistic & administration support to the customer and enable sr. engineer to focus on technical diagnosis, structure issues and continuous improvement of ASML systems at customer location. In addition, to improve CS well-being and enhance competitiveness of ASML in high competitive latent market
Role and responsibilitiesOn site at customer locations (7x24) for customer service
Equipment PM and conducting routine entry level service actions
Use existing procedures to perform predefined hardware actions & work assignment
Follow instructions for perfect part returns (PPR)
Receives instruction, guidance and direction from more senior level roles
Support in-fab logistic to fill in engineering information for parts /tools return
Tooling and parts preparation for service actions
Works with a limited degree of supervision
Guides and supports new team members; may assist in their formal orientation and training
Has full proficiency in specialty of technical processes or procedures through job-related training and considerable work experience
Ensuring compliance with health and safety legislation/5S in the cleanroom
Administration support /Daily operation system update
High school and above (高工、專科、科大，不限科系)
SkillsAbility to follow instructions in fast paced environments
Chary, detail-oriented and good execution quality
Accurate and timely setting out of the work
Excellent team player
Good communication skills
Good safety awareness and 5S
Licensed electrician preferred 電匠執照(尤佳)
Class B technician certification -Electromechanical & Power Machinery 機電、機械、動力機械乙級技術士 (尤佳)
Based English skills 基本英文程度
NA
Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Skills Required
- Ability to follow instructions in fast paced environments
- Detail-oriented with good execution quality
- Licensed electrician preferred
- Class B technician certification - Electromechanical & Power Machinery preferred
ASML Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ASML and has not been reviewed or approved by ASML.
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Healthcare Strength — Health coverage is broad and employer‑funded to a significant degree, with multiple plan options plus mental health and wellness resources. Complementary offerings like onsite/virtual care, HSA contributions, and a gym subsidy strengthen the overall medical package.
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Parental & Family Support — Family‑forming benefits include paid parental leave, adoption assistance, IVF coverage, and practical supports like lactation rooms and milk‑shipment for travel. These provisions indicate substantial caregiving support across life stages.
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Leave & Time Off Breadth — Paid time off can reach a high ceiling when combining vacation and company holidays, with accruals increasing by tenure. Flexible workplace policies and a vacation sell‑back option add usability to the time‑off program.
ASML Insights
What We Do
ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations across Europe, Asia and the US. Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering. Because ASML spends more than €2 billion per year on R&D, our teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.
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