Crypto Operations Associate - EMEA Coverage

Posted 4 Days Ago
Be an Early Applicant
26 Locations
Remote
Mid level
Fintech • Information Technology
The Role
Monitor customer activity and perform daily crypto trading, account, cash management, onboarding, KYC, ledger reconciliation, and exception-handling tasks. Support AML investigations, improve operational workflows, and communicate with internal and external partners. The role provides EMEA coverage globally remotely while working core hours aligned with Pacific Time and US market holidays.
Summary Generated by Built In

Who We Are:

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:

We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Things You Get To Do:
  • Primary responsibility for the daily monitoring and surveillance of all customer activity
  • Primary responsibility for daily operational tasks including trading, new accounts, and cash management functions;
    • Cryptocurrency trading executions and exceptions (errors, corrections, etc.)
    • Assist with customer onboarding, including KYC and account approval
    • Review of general ledger accounts, identify and reconcile account discrepancies
  • Support the Anti-Money Laundering Program and investigations that result from suspected suspicious activity
  • Proactively drive impactful changes across workflows, policies and tools
  • Clearly communicate with internal and external partners in an effective, tactical, and insightful manner
  • Ad hoc duties and projects as assigned
  • Global remote location, core time around 9am to 5pm PT (working hours: 8 hours per day, holidays follow the US market holidays)
Who You Are (Must-Haves):
  • Excited about what Alpaca is building!!
  • 3+ years of relevant experience in a broker-dealer, financial services, trading or cryptocurrency operations role
  • Bachelor's degree or equivalent experience
  • Familiarity with cryptocurrency, or a strong desire to learn
  • Work effectively and supportively within a team environment as well as work independently
  • Strong attention to detail and problem-solving skills, with the ability to thrive in a fast-paced environment
  • Must possess the ability to adapt to a rapidly changing business and regulatory environment
  • Enjoys challenges and taking ownership of new responsibilities
  • Inspired by Alpaca’s mission and enthusiastic about supporting our customer base and growing the platform
Who You Might Be (Nice-to-Haves):
  • Startup mindset for a fast-paced, high-growth environment
  • Familiarity or interest in: FinTech, financial markets, cryptocurrencies, investing applications
How We Take Care of You:
  • Competitive Salary & Stock Options
  • Health Benefits
  • New Hire Home-Office Setup: One-time USD $500
  • Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Recruitment Privacy Policy

Skills Required

  • 3+ years of relevant experience in broker-dealer, financial services, trading, or cryptocurrency operations
  • Bachelor’s degree or equivalent experience
  • Familiarity with cryptocurrency or strong willingness to learn
  • Ability to work effectively both independently and within a team
  • Strong attention to detail and problem-solving skills
  • Ability to adapt to changing business and regulatory environments
  • Familiarity or interest in FinTech, financial markets, cryptocurrencies, or investing applications
  • Startup mindset and comfort working in a fast-paced, high-growth environment

Alpaca Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alpaca and has not been reviewed or approved by Alpaca.

  • Fair & Transparent Compensation — Feedback suggests specialized engineering and leadership roles receive market-competitive pay, with estimated ranges aligning to typical fintech expectations. Role-based pay appears stronger for senior and high-skill tracks than for administrative or customer support roles.

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The Company
HQ: San Mateo, CA
132 Employees
Year Founded: 2015

What We Do

Alpaca's mission is to unlock asset management for the people. We are a technology company that modularizes the world’s asset management activities. Alpaca’s products enable anyone to build and connect applications and algorithms to buy and sell stocks with zero commissions. We believe that everyone should have fair access to financial markets, regardless of who we are or where we are from. *Securities are offered through Alpaca Securities LLC (alpaca.markets)*

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