Token Metrics
Crypto-Native UX Researcher (Remote - Global - Non-US)
The Role
At Token Metrics, we’re revolutionizing crypto investing by providing data-driven insights, analytics, and tools to empower traders, investors, and enthusiasts. Our mission is to make the complex world of blockchain accessible and actionable for all. We’re seeking a UX Researcher who’s passionate about crafting seamless user experiences and deeply embedded in the crypto ecosystem to help us build products that transform how people navigate the crypto markets.
Key Responsibilities:
- Design and conduct qualitative and quantitative research (e.g., user interviews, usability testing, surveys) to understand the needs of Token Metrics’ users—ranging from retail investors to seasoned crypto traders.
- Analyze user interactions with our platform and on-chain activities (e.g., wallet usage, trading patterns, token holdings) to identify friction points and opportunities for improvement.
- Leverage blockchain data and tools (e.g., Dune Analytics, Etherscan) to complement user research with real-world crypto behavior insights.
- Partner with designers to turn research findings into actionable UX recommendations, ensuring our analytics dashboards, prediction models, and tools are intuitive and impactful.
- Engage directly with customers through interviews and feedback sessions to uncover their pain points, motivations, and goals in the crypto investing space.
- Develop user personas, journey maps, and wireframes to align the team on user needs and guide product development.
- Stay plugged into Web3 UX trends and crypto market dynamics, advocating for best practices that enhance trust, clarity, and engagement in our platform.
- Present research insights and design proposals to stakeholders, connecting user needs to Token Metrics’ mission of delivering top-tier crypto insights.
- Collaborate with product teams to iterating on features—like portfolio trackers, market signals, or AI-driven predictions—based on user feedback and testing.
Qualifications:
- 3+ years of experience in UX research, user experience design, or a related field, with a portfolio of successful projects that demonstrate user-focused outcomes.
- Crypto-native: Active participant in the blockchain ecosystem with hands-on experience using dApps, wallets (e.g., MetaMask, Trust Wallet), DeFi platforms, or trading tools.
- Proven on-chain experience (e.g., trading, staking, yield farming, or governance participation) and familiarity with blockchain analytics tools.
- Deep knowledge of user research methodologies and design principles, with the ability to apply them to the unique challenges of crypto interfaces.
- Exceptional communication skills—able to articulate complex user insights and technical concepts to designers, developers, and leadership.
Be part of a team that’s shaping the future of crypto investing. Work remotely with a global, crypto-savvy crew, and make a direct impact on a platform trusted by thousands of users. If you’re ready to blend your UX expertise with your love for blockchain, we want to hear from you
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The Company
What We Do
Token Metrics is a cryptocurrency investment research platform that’s driven by machine learning and artificial intelligence. The company was founded by Ian Balina in 2017 as he traded his way from $20,000 to more than $5 million, logging all his trades in a public-facing spreadsheet that drew more than a million unique visitors per month. Ian’s Moneyball-style approach to crypto investing now forms the basis of the Token Metrics platform, which now helps thousands of customers around the world profitably play the crypto markets.
