Our Company
We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.
Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.
Key Responsibilities:
- Cross-functional Project Management:
- Lead and facilitate cross-functional teams from various departments related to Infrastructure on projects requiring coordinated efforts.
- Define project scope, timelines, deliverables, and key performance indicators (KPIs) while aligning with business goals.
- Manage project dependencies, risks, and issues, ensuring timely resolution and communication to stakeholders.
- Facilitate effective communication and collaboration among team members from different functional areas.
- Understand the customer pulse in respective to Services, and understand the requirement if any new project requirement comes up.
- ITIL Implementation and Governance:
- Implement and maintain ITIL framework across the organization, ensuring adherence to best practices for service management processes like incident management, problem management, change management, and service level management.
- Conduct process analysis and optimization to improve service delivery efficiency and effectiveness.
- Develop and maintain documentation related to ITIL processes, including workflows, procedures, and knowledge base.
- Service Level Agreement (SLA) Management:
- Collaborate with business stakeholders to define and negotiate SLAs for IT services.
- Monitor service performance against SLAs, identify potential issues, and take corrective action as necessary.
- Communicate SLA status updates to relevant stakeholders.
- Stakeholder Management:
- Build strong relationships with key stakeholders across the organization, understanding their needs and aligning IT services accordingly.
- Proactively communicate project updates, risks, and mitigation strategies to stakeholders.
- Manage expectations and address concerns from different departments.
- Continuous Improvement:
- Identify opportunities for process improvement within the ITIL framework.
- Analyze data and metrics to measure service performance and identify areas for enhancement.
- Lead initiatives to implement improvements and optimize IT service delivery.
Required Skills and Qualifications:
- Strong understanding of ITIL framework and its core processes
- Proven experience managing cross-functional projects and teams
- Excellent communication and collaboration skills to facilitate teamwork across diverse departments
- Project management expertise with ability to define timelines, track progress, and manage risks
- Analytical skills to interpret data and identify areas for improvement
- Ability to build strong relationships with stakeholders at all levels
- Experience with service management tools and reporting platforms
Note: The specific responsibilities and required skills may vary depending on the organization's size, industry, and ITIL implementation maturity level.
About us
We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
Top Skills
What We Do
Hitachi Digital Services is an independent services business that focuses on delivering a unified operating model for cloud, data, IoT and managed services.
Playing a pivotal role in Hitachi's digital transformation strategy, Hitachi Digital Services places a strong emphasis on Generative AI to deliver an integrated end-to-end digital transformation for enterprises. The company is strategically positioned within the Hitachi Digital portfolio of companies to leverage the synergies between operational technology (OT), information technology (IT), and product and service offerings.
Such positioning allows Hitachi Digital Services to work closely with Hitachi Digital, the new Hitachi Vantara and Hitachi group businesses, including GlobalLogic, to create an integrated end-to-end digital transformation solution for enterprises
