Ordrio Technologies Pvt Ltd is a growing technology-driven company focused on delivering innovative digital solutions and enhancing customer experience through efficient systems and services.
We are looking for a proactive and customer-focused CRM Executive to manage customer relationships, maintain CRM databases, and improve customer satisfaction. The ideal candidate will ensure smooth communication with clients and provide timely support.
- Manage and update customer data in CRM software
- Build and maintain strong relationships with customers
- Handle customer queries, complaints, and feedback efficiently
- Coordinate with sales and support teams to ensure customer satisfaction
- Track customer interactions and maintain detailed reports
- Analyze customer data to identify trends and improvement areas
- Follow up with customers for feedback and service updates
- Ensure timely resolution of issues and enhance customer experience
- Strong communication and interpersonal skills
- Good knowledge of CRM tools (e.g., Salesforce, Zoho CRM, HubSpot)
- Data management and reporting skills
- Problem-solving and conflict-resolution abilities
- Basic computer proficiency (MS Excel, Word, Email)
- Ability to work in a team and handle multiple tasks
- Bachelor’s degree in Business Administration, Marketing, or related field
- 0–2 years of experience in CRM / Customer Support (Freshers can apply)
- Experience in customer handling or client coordination
- Analytical mindset with attention to detail
- Ability to work under pressure and meet deadlines
Requirements
- Good communication and customer handling skills
- Basic knowledge of CRM tools and MS Office
- Problem-solving ability and attention to detail
- Bachelor’s degree
Skills Required
- Bachelor’s degree in Business Administration, Marketing, or a related field
- 0–2 years of experience in CRM or customer support; freshers may apply
- Strong communication and interpersonal skills
- Knowledge of CRM tools such as Salesforce, Zoho CRM, or HubSpot
- Data management and reporting skills
- Problem-solving and conflict-resolution abilities
- Basic proficiency with Microsoft Excel, Word, and email
- Customer handling or client coordination experience
- Analytical mindset and attention to detail
- Ability to work under pressure and meet deadlines
What We Do
Ordrio Technologies is a Udupi-based software company that provides a unified commerce platform for local businesses. Its solution helps retailers, cloud kitchens, tiffin services, and other merchants launch online stores, manage in-store and online sales, process payments, and coordinate deliveries from one system. The company also offers ecommerce and point-of-sale capabilities, including inventory, order, customer-engagement, and sales-reporting tools.
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