CRM Technical Developer

SECTION III: KNOWLEDGE & SKILLS

·         One of the certifications from the following is required:

o   Power Apps + Dynamics 365 Developer Associate

o   Power Platform Solution Architect Expert

o   Power Automate RPA Developer Associate

·         Minimum 2 end-to-end implementation experience

·         The candidate should have a deep knowledge of Dynamics 365 CRM.

·         Experience in implementing online (cloud)CRM solutions. A minimum of one end-to-end implementation is a must.

·         Proven experience in implementing MSD CRM Sales, Customer Service, Marketing, Field Services, Omni channel, etc. modules.

·         Deep understanding of best practices.

·         Exceptional analytical and problem-solving skills.

·         Must have hands-on experience in power automate flow, Azure functions, web apps, and Azure service bus.

·         Experience in the public sector is desirable.

·         Proficient in related technologies such as Microsoft Flow, Office 365, SSRS, SSIS, SharePoint, Microsoft Azure and Power BI, Microsoft Azure (LogicApps, Azure Functions, Data Factory), Groups or Teams, Omni Channel, PowerApps and Common Data Services.

·         Adhere to the software development standards adopted in client.

Years of Experience:

·         Minimum of 8-10 years of Experience

Nature of Experience:

·         Minimum of 8-10 years of Experience in the implementation of a corporate CRM system in Dynamics 365

Purpose of Interaction:

·     Proactively manage stakeholders and track milestones, decisions, issues, and interdependencies ensuring projects are delivered on time and in accordance with goals.

·      Work closely with the development team, stakeholders, and customers to ensure the product is delivered efficiently and effectively.