N-iX is a software development service company that helps businesses across the globe develop successful software products. Founded in 2002, N-iX has come a long way and increased its presence in nine countries - Poland, Romania, Ukraine, Bulgaria, Sweden, Malta, the UK, the US, and Colombia. Today, we are a strong community of 2,000+ professionals and a reliable partner for global industry leaders and Fortune 500 companies.
Currently, we are looking for CRM Support Specialist to join our Sales Operations team. In this role, you will be responsible for managing our CRM data, supporting our internal team with information, collaborating with different departments, and contributing to various business development initiatives.
Functions
- Corporate CRM management and completion on a daily basis. Full responsibility over data integrity and data quality in the CRM system. Work closely with CRM Administrator
- Researching potential customer information and maintaining accurate records of customer relationships in the corporate CRM
- Audit, creation and maintenance of department knowledge base
- Reports preparation related to department activities, business development, and marketing
- Supporting other business development efforts as required to reach successful business development results
- Helping with conference preparation, support with searching information, and outreach potentially interesting leads
- CSAT and Quarterly business update preparation for existing portfolio of customers, communicating with the team, gathering all the necessary information
- Cover other data-related inquiries and ensuring everything is up to date.
Requirements
- BA/MS degree
- Previous experience in the same role, managing CRM system (Salesforce, Hubspot)
- Upper-Intermediate English level (you will be working in fully English-speaking environment, both in the CRM system and with English-speaking internal company stakeholders)
- Demonstrated ability to see the big picture while giving close attention to details
- Excellent people skills, ability to handle diverse personalities, and able to work across departmental lines effectively
- Good prioritization skills
- Ability to work independently, have a positive, team-oriented attitude
- Ability to react quickly
- Strong computer skills and the ability to learn and apply new skills quickly
- Analytical skills, ability to analyse information and summarise patterns and anomalies
- Desire to contribute and grow with a rapidly expanding business
- AI tools proficiency would be a plus (Claude, Gemini, other AI driven products)
- Expectation of a minimum two-year commitment to the role
We offer*:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
*not applicable for freelancers
Skills Required
- BA/MS degree
- Previous experience in the same role, managing CRM system (Salesforce, Hubspot)
- Upper-Intermediate English level
- Ability to see the big picture while giving close attention to details
- Excellent people skills
- Good prioritization skills
- Ability to work independently
- Strong computer skills and the ability to learn quickly
- Analytical skills
- Expecting a minimum two-year commitment to the role
What We Do
N-iX is a global software solutions and engineering services company that helps world’s leading organizations turn challenges into lasting business value, operational efficiency, and revenue growth using advanced technology. Whether you need to build a custom solution, modernize your digital product or acquire extra tech expertise - we have the experience and capabilities to ensure your success. With over 2,000 professionals in 25 countries across Europe and the Americas, N-iX offers expert solutions in cloud, data analytics, embedded software, IoT, AI, machine learning, and other tech domains. Being in business for over two decades, we have worked with dozens of industry-leading enterprises and Fortune 500 companies creating value across a wide variety of sectors, including finance, manufacturing, supply chain, retail, e-commerce, healthcare, and more. Our unique combination of business domain expertise and technical know-how enables us to effectively collaborate with ISVs, tech companies, and enterprises of all sizes. Thanks to the strong tech ecosystem and partnerships with AWS, GCP, Microsoft, SAP, OpenText, Snowflake, and others, we bring extra speed, scale and efficiency to more than 160 organizations across the globe. N-iX is recognized by numerous industry awards, such as CRN Solution Provider 500, Global Outsourcing 100 by IAOP, ISG Provider Lens™, Modern Application Development services providers by Forrester, etc
