Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
• Analytical – The team answers a variety of questions throughout any given day. A candidate needs to have the ability to analyze and solve problems with a high degree of accuracy. The position is not a data entry type role, so a candidate must be able to assess issues quickly and provide solutions.
• Reliable – The team operates in a call center environment so reliability is required. A candidate must be able to arrive on time and work the designated hours.
• Self Motivated – A potential candidate should show a desire to learn and progress without constant attention.
• Personable – The team supports users who range from computer savvy to computer challenged. A potential candidate should be able to communicate to both groups in a patient and friendly way to address the question/problem posed by the end user.
QualificationsNecessary Skills – Technical
• Microsoft Office – A potential candidate should be a strong user with the following tools;
o Microsoft Excel – A candidate should be familiar with simple formulas such as “SUM()”, “COUNT()”, and “VLOOKUP()”. The candidate should be familiar with using Excel spreadsheets to analyze lists of data.
o Microsoft Word – A candidate should be able to use Microsoft Word to draft “How to” documents for the end users, and should have strong writing skills.
o Microsoft Outlook – A candidate should be able to use Microsoft Outlook to manage and send emails.
• CRM Experience – A candidate should have some knowledge or experience with a CRM Tool such as Siebel or SalesForce.com.
• Call Center Experience – The largest component of the job would include taking phone calls in a queue environment and documenting the received calls.
Additional InformationTo know more or to schedule an interview, Please contact:
Sagar Rathore
630-485-2166
Sagar.rathore (at) Collabera.com
Skills Required
- Strong user of Microsoft Excel with knowledge of formulas and data analysis
- Capability to draft documents using Microsoft Word and strong writing skills
- Ability to manage and send emails using Microsoft Outlook
- Knowledge or experience with CRM tools such as Siebel or SalesForce.com
- Experience in a call center environment handling phone calls and documentation
Collabera Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Collabera and has not been reviewed or approved by Collabera.
-
Fair & Transparent Compensation — Pay is considered acceptable to strong on select technical contracts and in certain geographies, with some assignments described as substantially above typical consultant rates. Outcomes appear closely aligned to client budgets and market conditions, delivering solid value in higher‑demand niches.
-
Career-Linked Recognition & Rewards — Compensation tends to track niche skills and client demand, leading to more favorable pay for specialized technical roles and markets. This structure helps some cohorts perceive their pay as market‑competitive.
-
Wellbeing & Lifestyle Benefits — Offerings include access to mental‑health therapy sessions and gym membership or reimbursement. These additions complement core coverage in some roles.
Collabera Insights
What We Do
In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.
