CRM Specialists - MS Dynamics

Arηs Group – part of Accenture - is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003, we have grown to encompass 12 entities worldwide, employing over 2,500 employees in Luxembourg, Belgium, Greece, Italy, Portugal and Bulgaria. With our focus on getting things done, we help our clients achieve their goals with best-of-breed solutions, superior execution and exceptional services. We offer bespoke software development, data science, infrastructure, digital trust and mobile development to government institutions at national and European level, telecom providers, and financial institutions, among others. Our bold company culture is built around working hard and playing hard, with a flat and agile structure that lends itself to efficiency and employee empowerment. We value our diverse workplace of close-knit teams and provide a place where everyone can be supported to learn and evolve.

ARHS Group – part of Accenture – is looking for several CRM Specialists for one of its clients, a key player in the global steel industry.

Your Profile:

• Bachelor's degree in computer science, information-technology, system analysis or a related study, or equivalent experience
• Knowledge of existing, new and emerging technologies and ability to practically apply them to new business designs and business models to achieve targeted business outcomes.
• Excellent presentation and communication skills, adept at conveying complex ideas with clarity and professionalism.
• Sound experience in working with Multi-National & Offshore / Onsite team

Technical Skills:

• Extensive expertise and hands-on experience in Microsoft Dynamics CRM/XRM, encompassing customization for Customer Service, workflow management, and integration utilizing custom APIs. Proficient in developing plugins and custom workflow assemblies.
• Robust hands-on proficiency with Dynamics 365 SDK and Power Platform, encompassing Power Apps (Canvas & Model-Driven Apps), Power Automate flows, Dataverse, Power Pages and Power BI.
• Expertise in seamlessly integrating Dynamics CRM applications with various systems, including ERP (SAP) and Portal solutions.
• Strong proficiency in C#, .NET framework, JavaScript, HTML, CSS, and SQL Server.
• Good understanding of DevOps Automation processes within relevant domains, including Continuous Integration/Continuous Deployment (CI/CD), Release Management, and Security protocols. Proficient in utilizing Azure DevOps Service alongside integrated tools and technologies.
• Good Experience and deep understanding of REST/SOAP web services, JSON, XML, XSD.
• Good understanding of overall Software Development Lifecycle (SDLC) processes, tools and technologies (including development tools, testing tools, configuration management and release management tools)
• Good knowledge and experience in application development, (API’s) application programming interfaces, middleware, cloud compute, database management, identity management and security.
• Solid understanding of agile principles and development methodologies and capability of supporting agile teams by providing advice and guidance on opportunities, impact and risks, taking account of technical and architectural debt

Certifications

• Microsoft Dynamics CRM and Power Platform certifications (e.g., PL-200/400 and MB-210: Microsoft Dynamics 365 for Sales) would be considered an asset.