Planner 5D

CRM Specialist

Reposted Yesterday

Be an Early Applicant

15 Locations

In-Office or Remote

Mid level

Design

The Role

The CRM Specialist will create and manage CRM campaigns, analyze user activation and retention metrics, and optimize marketing analytics for improved engagement.

Summary Generated by Built In

About us:

Planner 5D is a global hub for home design, uniting over 100+ million users in 230 territories around our planet (yes, we have 2 users connecting from Antarctica each month!). Our platform simplifies the home renovation process from concept to execution, and this process has never been more straightforward with our cutting-edge software. You don't need to be a professional designer to enhance your home or workspace. We are dedicated to streamlining the design experience, making the customization of dream homes accessible to everyone.

Our cross-platform presence spans Web, iOS, Android, Windows, and MacOS, ensuring seamless synchronization for our users. Planner 5D is more than just software; it's a vibrant community of enthusiastic and product-oriented professionals. From diverse backgrounds, our team collaborates across time zones, fueled by a shared passion to revolutionize the home design market.

We are constantly looking for like-minded talent eager to take ownership and drive innovation within our expanding suite of tools. Join us in shaping the future of home design.

We are looking for a CRM Specialist to join the Planner 5D Marketing team. In this role, you will work closely with marketing and product teams to deliver a top-tier CRM strategy to maintain and improve user activation and retention.

Note that you should be prepare working as a Contractor under B2B service agreement.

What will you do as a CRM Specialist?

Create and maintain triggers for transactional emails, push campaigns, in-app messages, etc.
Implement CRM campaigns, measure and analyze results
Understand all user acquisition and churn funnels, connect main steps to CRM campaigns
Own, manage, improve CRM marketing analytics
Generate, implement, and analyze hypotheses for improvement

We expect:

2-3 years of experience
Languages: Strong English + Spanish(nice to have)
Technical: HTML basics, able to edit and QA email layouts/templates
Tools: Experience with no-code/low-code CRM or automation platforms (Customer.io, Braze, HubSpot, Mailchimp, Iterable etc.)
Segmentation: Ability to build, refine, and validate B2C audience segments based on behavior, lifecycle stage, and engagement
Data comfort: Basic understanding of metrics, experiments, and reporting

Personal Qualities:

Detail-oriented: Spots template issues, broken links, wrong segments, timing errors
Curious & proactive: Asks “why this segment?” and seeks improvements
Collaborative: Works smoothly with marketing, product, development, and design
Structured thinker: Organizes workflows, documents steps, and keeps processes clean
Fast learner: Picks up new CRM tools and features quickly

What we offer:

- Great work environment that balances freedom and responsibility

- Our team is made up of friendly and passionate enthusiasts who are eager to help and share their knowledge

- We believe in work-life balance, so you'll receive around 30+ days of paid holidays per year

- Company computer equipment by request

- Education courses for our team members, and we're willing to allocate funds toward your training expenses

- English classes on our corporate platform

- Offline company events in Lithuania and online team-building

- Unlimited free Planner5D subscriptions