Are you passionate about AI? 🤖
At Satori Analytics, we aim to change the world one algorithm at a time by bringing clarity to global brands thought Data & AI. From cloud-based ecosystems for fintech to predictive models for airlines, our cutting-edge solutions cover the entire data lifecycle—from ingestion to AI applications.
As a fast-growing scale-up, our team of 100+ tech specialists—including Data Engineers, Data Scientists, and more—delivers innovative analytics solutions across industries like FMCG, retail, manufacturing and FSI. Join us as we lead the data revolution in South-Eastern Europe and beyond!
We’re expanding our CRM & CX delivery team to support a major transformation program for a global leader in the consumer goods space.
As a CRM Operations Specialist, you’ll take charge of executing and optimizing engagement campaigns across channels like email, SMS, and Viber. Working hand-in-hand with global CRM leads and local marketing teams, you’ll help deliver personalized experiences at scale—flawless in execution, and rich in impact.
What Your Day Might Look Like:
- Execute & Automate: Build and launch CRM campaigns with smart logic, personalization, and automation—ensuring flawless delivery through hands-on QA.
- Coordinate Across Teams: Align with local and global stakeholders to plan, localize, and approve campaigns that hit both brand and audience goals.
- Govern Quality & Compliance: Apply testing protocols, validate content logic, and ensure all campaigns follow internal governance and contact policies.
- Collaborate & Refine: Partner daily with cross-functional teams and clients to turn needs into actionable CRM briefs and high-impact journeys.
- Monitor & Optimize: Track KPIs, flag performance issues, and fine-tune campaigns using data-driven insights.
Requirements
Your Superpowers🚀:
- 2–4 years of hands-on experience in CRM operations or marketing automation.
- Strong command of campaign execution across email/SMS/Viber and customer journey setup.
- Experience managing campaign calendars and coordinating with diverse stakeholders.
- Detail-oriented, with a passion for quality assurance and delivering pixel-perfect experiences.
- Excellent collaboration and communication skills in both Greek and English.
Bonus points for:
- Experience with platforms like Adobe Campaign, Salesforce Marketing Cloud, ContactPigeon, Emarsys, or similar.
- Familiarity with HTML/CSS and email rendering tools.
- Background in omnichannel campaigns, especially in retail, beauty, e-commerce, or FMCG.
- Understanding of CRM compliance frameworks (GDPR, consent, etc.).
Benefits
Perks on Perks:
- Competitive salary and hybrid work model – come hang out in our Athens office or work remotely from anywhere in European economic Area (EU, Switzerland etc.) or UK (up to 6 weeks per year).
- Training budget to level up your skills from the top tech partners in the market (Microsoft, AWS, Salesforce, Databricks etc.) – whether it’s certifications or courses, we’ve got you covered.
- Private insurance, top-tier tech gear, and the chance to work with a stellar crew.
Ready to create some data magic with us? Hit that apply button and let’s get started.
(Note: This is a fixed term contract of 1 year, with the possibility of renewal)
Top Skills
What We Do
Changing the world one algorithm at a time.
Satori is a term to describe “the moment of clarity”.
We are an Analytics Agency made with one simple vision: To give clarity in decision making, through data and AI.
With teams of certified expert architects, analysts, data and AI engineers, we have the depth and experience to deliver simpler and complex data-centric solutions reliably, efficiently and repeatably.
Over the past 10 years our people have been delivering innovative solutions to global brands across multiple industries in Financial Services, Retail, FMCG, Energy, Manufacturing, Health and others. Whether it’s a best practices cloud data estate design, a scalable and cost-efficient data warehouse, lake or lakehouse, intuitive and performing BI, optimisation and machine learning, generative (Open)AI and cognitive services, we’ve done it.
With a diverse client portfolio we are proud to say we have a >90% retention rate and long standing relationships as a trusted data and AI partner with some of the biggest brands in Europe and beyond.
If you want to know more about Satori's services, projects, and clients visit our website and feel free to get in touch directly with our people.
If you are a prospective Satorian and want to have a career in building advanced data and AI products for the best companies out there and be part of true innovation, visit our career page and send us your CV!
