CRM Specialist

Sorry, this job was removed at 12:08 p.m. (CST) on Thursday, Jul 17, 2025
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Pune, Maharashtra
In-Office
Biotech
The Role
We are looking for a CRM Specialist to develop and manage our CRM campaigns and customer segmentation strategies. The ideal candidate will have advanced proficiency in CRM tools and data analytics, with a focus on optimising CRM processes and generating
actionable insights.

Key Responsibilities:

  • Develop and implement CRM campaigns
  • Manage customer segmentation strategies
  • Deploy CRM campaigns for multiple clients
  • Continuously measure and optimise campaign performance
  • Generate insights from data analysis
  • Optimise CRM processes for efficiency and effectiveness
  • Communicate clearly with clients to manage expectations and deliverables.

Technical Skills:

  • Advanced CRM tools proficiency (e.g., Klaviyo, Dot Digital, Mailchimp)
  • Intermediate GA4 proficiency
  • Basic Looker Studio proficiency
  • Intermediate data analysis ability
  • Basic Canva skills

Qualifications:

  • Bachelor’s degree in Marketing, Business, or related field
  • Advanced CRM certifications preferred
  • Excellent analytical and problem-solving skills
  • Detail oriented
  • Effective planner
  • Results Driven
  • Strong collaboration and communication skills

KPIs:

  • Campaign performance
  • Quality and accuracy of customer segmentation and Impact on campaign performance
  • Insightfulness of campaign analysis
  • Reporting accuracy
  • Process improvement metrics

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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The Company
HQ: Austin, TX
45 Employees
Year Founded: 2016

What We Do

Tackling a global health threat like antimicrobial resistance is not for the faint of heart, but the experienced and innovative team at Pattern Bioscience is on a mission to do it.

Each year, drug-resistant bacterial infections claim more than a million lives globally and cost our healthcare system billions of dollars. Traditional diagnostic methods for bacterial infections remain rooted in slow, cumbersome, decades-old technology that contributes to sub-optimal treatment and the misuse of broad-spectrum antibiotics.

The Pattern system is different. We’re developing the world’s only culture-free, rapid diagnostic technology that will reduce the time needed for pathogen identification (ID) and antibiotic susceptibility test (AST) results from days to hours. Our technology combines single-cell analysis of microorganisms with machine learning tools to deliver fast, clinically actionable information.

The result? Patients get the right treatment faster, to save lives, prevent side effects and reduce healthcare costs.

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