We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
We are looking for a motivated and detail-oriented CRM Executive to join our team. In this role, you will support the day-to-day activities of our customer relationship management (CRM) operations. As a CRM Executive, you will manage the day-to-day operations of our customer relationship management (CRM) system. You will assist in maintaining data accuracy, executing CRM campaigns, and collaborating with the team to enhance customer experience, while building your expertise in CRM tools and processes. You will work closely with cross-functional teams to assess our CRM requirements and continuously optimize our processes to enhance customer satisfaction.
We are looking for someone who:
- Is fluent in English with confidence in oral, written and reading communication.
- Proves good organizational skills and the ability to manage multiple tasks and meet deadlines.
- Has strong attention to detail, with a willingness to learn how to manage and maintain data accurately.
- Proves good communication and interpersonal skills, with an openness to collaborate across teams.
- Has a proactive attitude and eagerness to learn, with the ability to work both independently and within a team.
- Has the ability to adapt to changing requirements and work in a fast-paced, dynamic environment.
- Is familiar with CRM systems is a plus, but not required — we’ll teach you what you need to know!
What you'll be doing:
- Manage the day-to-day operational activities in the CRM calendar based on stakeholders’ proposals.
- Ensure the execution and deliverability of emails, push notifications, inbox messages and SMS.
- Collaborate with CRM managers to define and document CRM processes, workflows, and standard operating procedures.
- Monitor and escalate any technical issues or system errors encountered in daily activities, serving as the main point of contact for CRM-related inquiries and support.
- Assist and follow up with the Customer Support team on any issues that may arise.
- Collaborate with cross-functional teams to identify and document business requirements and translate them into CRM functionalities.
- Contribute to improving bonus and CRM tools.
- Ensure bonus and campaign mechanics testing.
About Super
We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.
Shaping the Future of Play
Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers
Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).
At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.
What We Do
We are a tech & entertainment company founded in 2008, with a dream of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world. Our group is present in 10 countries, in terms of operations or tech hubs, with the most important markets being Romania, Belgium, and Poland. The Superbet team gathers more than 4.500 people, acting as the major driving force behind our success. Tech-powered global entertainment platform At Superbet, technology and innovation are at the heart of everything we do. Our tech hubs in Zagreb, London, and Bucharest are focused on developing the best proprietary technology, innovative products, and new ways to engage with our passionate customer base. Following record-breaking years for the Group, we are moving ever closer to our goal of exciting the world. Our plans are big - expanding our presence in Central and Eastern Europe and creating a unique experience for our customers. Our Credentials The world's largest private equity fund, Blackstone Inc., recognized our vision. That's why we received a strategic investment of 175 million euros in 2019. As leaders in compliance and best practices, we are members of the International Betting Integrity Association (IBIA) and the only company which has won four times the Best Sports Betting Operator in CEE award at the Central and Eastern European Gaming Conference (CEEGC
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