CRM Marketing Manager

Reposted 15 Days Ago
Be an Early Applicant
Miami, FL, USA
In-Office
Mid level
Sports
The Role
The CRM Marketing Manager will develop and execute strategies for customer engagement and retention through various channels including email, push notifications, and SMS, while analyzing campaign performance and ensuring compliance with gaming standards.
Summary Generated by Built In
ABOUT BETR

Founded in 2022 by Joey Levy and Jake Paul, Betr has built the world's first real money gaming super app.  Our product suite spans Picks, Social Sportsbook, Social Casino, and Arcade, with Predictions launching later this year.  Betr Picks launched in September 2023, which has quickly become one of the leading fantasy sports pick 'em products in the U.S. The product is currently available in 34 states. In September 2025, we launched Betr Social Sportsbook and Betr Arcade. Since launch, Betr Social Sportsbook, which is live in 32 states, has been one of the fastest growing products in the industry. Betr Arcade has quickly emerged as a leading skill games platform and is live in 38 states. Betr Social Casino launched in February 2026 and is live in 33 states.  

Betr is also the most followed sports gaming company on social media in the world, featuring 24/7 original content created by Betr Media, our internal media division.  Betr Media has grown to 2.5M+ followers and 2.4B impressions since launching in 2022.  

Betr has one million paying users and is one of the fastest growing companies in the industry.  We're backed by Fuel Venture Capital, Aliya Capital Partners, IA Sports Ventures, FinSight Ventures, Florida Funders, Harmony Partners, 8vc, and other top-tier investors.


About the role:
The Betr team is looking for a CRM Marketing Manager to provide hands-on experience in Braze to drive customer engagement, retention, and lifecycle marketing initiatives. The ideal candidate has experience in Real Money Gaming / iGaming (e.g., sportsbook, casino, DFS, or social/sweepstakes platforms) and understands how to balance data, creativity, and technical execution.
While this role is Miami-preferred, we are open to candidates from all locations and are focused on finding the best overall fit for the position.

What You’ll Do:

  • Own and execute CRM strategy across email, push, in-app, and SMS channels

  • Build and manage lifecycle journeys (onboarding, activation, retention, reactivation, VIP)

  • Develop customer segmentation strategies based on behavior, lifecycle stage, and value

  • Partner with Product, Analytics, and Marketing teams to align on campaigns and promotions

  • Analyze campaign performance, A/B test, and continuously optimize for KPIs (retention, LTV, engagement)

  • Manage lifecycle journeys including onboarding, activation, retention, reactivation, and VIP flows

  • Support promotional campaigns (bonuses, offers, events) in a regulated gaming environment

  • Ensure compliance with regulatory and responsible gaming standards

Bonus Points:

  • Understanding of event tracking, instrumentation, and real-time triggers
  • Ability to translate marketing needs into technical requirements/user stories

About You:

  • 2–5 years of CRM / lifecycle marketing experience

  • Hands-on experience with Braze (strongly preferred) or similar CRM platforms

  • Experience in iGaming / real money gaming (sportsbook, casino, DFS, or related)

  • Strong understanding of segmentation, personalization, and lifecycle marketing

  • Familiarity with player incentives, promotions, and bonus structures

  • Experience with experimentation and A/B testing

  • Data-driven mindset with comfort analyzing performance metrics

  • Ability to balance technical execution with marketing and brand considerations

  • Nice To Have: 

  • Basic SQL or experience working with data teams

At Betr, we're driven by a shared vision to reshape the sports & gaming industry. As a dynamic startup poised for remarkable growth, we're dedicated to crafting innovative experiences that cater to sports enthusiasts across the nation. We believe in pushing boundaries, embracing diversity, and fostering a collaborative culture that extends beyond the world of sports. Join us in shaping the future of sports entertainment!
 
Betr provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. We deeply understand the value of bringing together a team with different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply
 
Thank you for your interest in Betr. We look forward to reviewing your application.

Skills Required

  • 2-5 years of CRM / lifecycle marketing experience
  • Hands-on experience with Braze or similar CRM platforms
  • Experience in iGaming / real money gaming (sportsbook, casino, DFS, or related)
  • Strong understanding of segmentation, personalization, and lifecycle marketing
  • Familiarity with player incentives, promotions, and bonus structures
  • Experience with experimentation and A/B testing
  • Data-driven mindset with comfort analyzing performance metrics
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The Company
HQ: Miami, Florida
117 Employees
Year Founded: 2022

What We Do

Founded in 2022 by Joey Levy and Jake Paul, Betr is a leading sports gaming and sports media company focused on enhancing the consumption of sports through entertainment. Betr's gaming products are differentiated through a unique product experience with a simplified user interface that is catered to the casual sports fan, enabling Betr to capture more of the under-penetrated online gaming addressable market. Betr began with a beta version of its Online Sports Betting (OSB) product, which only offered microbetting markets such as the next play in a football game or the next pitch in a baseball game, before launching its real-money Daily Fantasy Sports (DFS) product, Betr Picks, in 24 states. Betr plans on launching its V1 Sportsbook product with full sportsbook capabilities ahead of the 2024 NFL season, as well as its iGaming vertical with the launch of Betr Casino by the end of 2024. Betr's media division, Betr Media, is the fastest growing sports betting media brand in the United States that has grown to over 2.5 million followers, 2.4 billion impressions, and 127 million engagements across its social channels since publicly launching in August 2022. Betr Media is able to effectively reach and engage its audience at scale given its large social following coupled with its unique combination of in-house media talent and production, with an emphasis on original short-form video content. Betr is backed by Fuel Venture Capital, Aliya Capital Partners, Roger Ehrenberg/IA Sports Ventures, Florida Funders, 8vc, Anti Fund, 305 Ventures, and many others.

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