ARC Business Solutions Inc. is a customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Service delivery is focused in five main technology solution verticals: Systems Delivery, Enterprise Information Management, Mobile Solutions, Training and Managed Services; with industry expertise in Energy, Utilities, Government, Financial Services and the Public Sector.
ARC Business Solutions Inc. is currently seeking individuals with experience as a CRM Implementation Project Manager for immediate opportunities. This is for a one year term and the role is hybrid in Calgary.
ROLE: CRM Implementation Project Manager
The successful candidates must possess demonstrated experience in the following areas:
MANDATORY:
- 5+ years working on software implementation projects with a focus on CRM implementation
- Familiarity with Banner ERP is an asset
- Experience working with cross-functional teams
- Post-secondary experience an asset
- Experience leading and motivating large teams through change
Responsibilities:
- Lead the development of project plans, timelines, and milestones to deliver the CRM implementation phases on time and within budget
- Coordinate project activities, monitor progress, and adjust plans as necessary to ensure successful delivery
- Facilitate project meetings, status updates, and decision-making processes
- Collaborate with program/project teams, departments, IT, and external partners to define project objectives and success criteria
- Collaborate with the business lead to support effective project communications between project teams manage expectations, and address concerns promptly
- Develop training and communication plans to support user adoption and engagement
- Identify, assess, and mitigate risks association with the implementation
- Troubleshoot issues, escalate as needed, and develop solutions to keep project on track
- Maintain thorough documentation of project activities, risks, and resolutions
- Gather feedback from stakeholders and users to assess satisfaction and identify future needs
- Contribute to the development of best practices and lessons learned for future projects
Degree designations (e.g., Bachelor of Science, Computing Science, Engineering), from recognized universities is a desirable criteria in our selection process.
We offer a competitive salary, profit sharing, share options and a comprehensive benefits package.
We thank all applicants for their interest; however only candidates considered for interviews will be contacted. We will be conducting interviews immediately. TO BE CONSIDERED - Please forward your resume clearly displaying reference number RB:CRMPM in the subject line to [email protected]. For more information on ARC, please visit our website at www.arcbus.com.
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What We Do
ARC Business Solutions is an information technology and business solutions provider founded in 1998 that’s committed to providing effective solutions to clients across North America.
Our experience includes successful IT projects in both the public and private sectors: Power and Utilities, Oil and Gas, Government, Manufacturing, Banking, Insurance, Telecommunications, Healthcare, and Education.
We operate out of 5 regions – Edmonton, Calgary, Toronto, Regina and the USA - servicing a broad base of private and public sector clients. Our primary service offerings can be broken down into four categories: Solutions Delivery, Managed Services, Utility Sector Consulting, and Enterprise Information Management with additional expertise in Utilities, Healthcare, and Financial Services.
In need of professional and reliable IT solutions for your business? One of our team members would be happy to get to know your unique circumstances and provide a solution that exceeds your expectations.
